What is the location of Crystalbrook Vincent like?
12 August 2025
The location is consistently praised as excellent and central, being very close to Howard Smith Whar...
The location is consistently praised as excellent and central, being very close to Howard Smith Wharfs, restaurants, bars, the riverfront, and within walking distance of the city center and the Valley. It offers stunning views, particularly of the Story Bridge, but can be a busy and sometimes noisy area, especially at night.
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What is the noise level like at Crystalbrook Vincent?
12 August 2025
Noise is a common concern for guests. Many reported issues with soundproofing, hearing noise from co...
Noise is a common concern for guests. Many reported issues with soundproofing, hearing noise from corridors, neighboring rooms, street noise, nearby bars (like Felons Brewery), and traffic. Rooms facing busy areas or the brewery are particularly affected. Noise can continue late into the night, and doors slamming can also be disruptive. Requesting a room facing the nature wall may offer a quieter experience.
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What are the rooms like at Crystalbrook Vincent?
12 August 2025
Rooms are generally described as modern and stylish, but many reviewers found them to be dark, even...
Rooms are generally described as modern and stylish, but many reviewers found them to be dark, even with the curtains open, and some are quite small. Beds are constructed using a European style – two king single beds zipped together – which some guests found uncomfortable. Some rooms have awkward layouts or unique features like a “nature wall” which offers less privacy.
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What is the cleanliness like at Crystalbrook Vincent?
12 August 2025
Feedback on cleanliness is mixed. While many guests found the property and their rooms clean, others...
Feedback on cleanliness is mixed. While many guests found the property and their rooms clean, others reported issues like dirty floors, dust, hair in towels, unclean bathrooms, leftover toiletries, and questionable substances on curtains.
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What is the service like at Crystalbrook Vincent?
12 August 2025
Experiences with staff varied significantly. Many guests praised the staff as helpful, friendly, and...
Experiences with staff varied significantly. Many guests praised the staff as helpful, friendly, and accommodating, while others found them unfriendly, unhelpful, or unwelcoming, particularly at check-in and the rooftop bar. There were also mentions of inconsistent service quality and a lack of communication between staff members.
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What amenities are available in the rooms, and are any missing?
12 August 2025
Rooms generally lack a microwave, freezer, or ice machine. Coffee machines may only produce lukewarm...
Rooms generally lack a microwave, freezer, or ice machine. Coffee machines may only produce lukewarm coffee, and some rooms lack a bath. Water is provided in small containers, requiring refills. Cutlery is limited. Several guests noted a lack of a mini-bar, complimentary snacks, glasses, face washers, tissues, bathrobes, and basic toiletries like shower caps.
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Are there any issues with the in-room technology at Crystalbrook Vincent?
12 August 2025
Several guests reported problems with the in-room tablet, TV, and lighting controls. These were ofte...
Several guests reported problems with the in-room tablet, TV, and lighting controls. These were often difficult to operate or not functioning at all. Some guests also reported issues with the hotel app and potential scams through the booking.com chatbot.
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What is the bed and pillow comfort like at Crystalbrook Vincent?
12 August 2025
The beds are constructed using a European style – two king single beds zipped together – which some...
The beds are constructed using a European style – two king single beds zipped together – which some guests found uncomfortable. Pillows were also frequently mentioned as being uncomfortable.
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What is the parking situation like at Crystalbrook Vincent?
12 August 2025
Parking is available but can be expensive (around $35-$89 per day) and challenging to book. Guests r...
Parking is available but can be expensive (around $35-$89 per day) and challenging to book. Guests reported issues with parking access, particularly during events, and some were charged incorrectly. There isn’t a dedicated loading area for taxis or Ubers, and the QR code system can be problematic.
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What are the dining options like at Crystalbrook Vincent?
12 August 2025
Dining options are limited. Mews Cafe doesn’t offer dinner service, and room service options are con...
Dining options are limited. Mews Cafe doesn’t offer dinner service, and room service options are considered lackluster with limited hours. Some guests opted to order from nearby restaurants instead. Breakfast received mixed reviews, with some finding it good and tasty, while others reported limited options and issues with availability.
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What is the pool area like at Crystalbrook Vincent?
12 August 2025
The rooftop pool is described as beautiful with great views, but it’s quite small for the size of th...
The rooftop pool is described as beautiful with great views, but it’s quite small for the size of the hotel and often crowded. Sun loungers are limited and fill up quickly. The pool area is also accessible to the public via the rooftop bar, which some guests found disruptive. The pool bar has limited opening hours, and the water quality can fluctuate.
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Are there any accessibility features at Crystalbrook Vincent?
12 August 2025
Accessible rooms are available.
What is the water pressure like in the showers at Crystalbrook Vincent?
12 August 2025
Several guests reported poor water pressure in the showers, with some experiencing lukewarm water.
Is Crystalbrook Vincent good value for money?
12 August 2025
Many guests felt the hotel was overpriced for the quality of the experience, especially compared to...
Many guests felt the hotel was overpriced for the quality of the experience, especially compared to other hotels in the city.
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Are there any issues with the elevators at Crystalbrook Vincent?
12 August 2025
Some guests experienced issues with the lifts, with one or more being out of service, leading to lon...
Some guests experienced issues with the lifts, with one or more being out of service, leading to long wait times, especially during peak hours.
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What is the bathroom privacy like at Crystalbrook Vincent?
12 August 2025
The bathroom doors are not fully sealed, having a cutout for the handle, which means they lack priva...
The bathroom doors are not fully sealed, having a cutout for the handle, which means they lack privacy.
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What are the rooms at Crystalbrook Vincent like?
12 August 2025
Rooms are generally described as modern, stylish, and comfortable, often spacious and well-appointed...
Rooms are generally described as modern, stylish, and comfortable, often spacious and well-appointed. Many guests appreciate the unique décor, artwork, and views (particularly of the river). However, some find the rooms dark due to the décor, and opinions on size vary.
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What is the parking situation at Crystalbrook Vincent?
12 August 2025
Parking is available directly underneath the hotel, but it’s owned and operated separately, costing...
Parking is available directly underneath the hotel, but it’s owned and operated separately, costing $35 per 24 hours. Spaces can be limited, particularly during peak times, and the entry point can be confusing. Prior arrangement is recommended.
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How is the service at Crystalbrook Vincent?
12 August 2025
Reviews on service are mixed. Many guests praise the friendly, helpful, and professional staff, part...
Reviews on service are mixed. Many guests praise the friendly, helpful, and professional staff, particularly at reception. However, others have experienced poor service, especially at the restaurant and rooftop bar, with some staff appearing disinterested or lacking local knowledge.
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Are there any issues with billing or payment at Crystalbrook Vincent?
12 August 2025
Some guests have reported issues with billing, including incorrect charges, duplicate charges, unexp...
Some guests have reported issues with billing, including incorrect charges, duplicate charges, unexpected minibar fees, and being double-charged for their stay. It’s advisable to carefully review your bill and ensure sufficient funds are available.
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What is the lighting like in the rooms at Crystalbrook Vincent?
12 August 2025
Many guests have complained about the poor lighting in the rooms, particularly in the bathroom and n...
Many guests have complained about the poor lighting in the rooms, particularly in the bathroom and near windows, making tasks like applying makeup or reading difficult. The rooms are often described as dark.
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What amenities are provided, or are missing, at Crystalbrook Vincent?
12 August 2025
The hotel is environmentally conscious, reducing single-use plastics. However, some guests have note...
The hotel is environmentally conscious, reducing single-use plastics. However, some guests have noted a lack of basic amenities like soap, robes (especially sized for larger individuals), slippers, kettles, and a stocked mini-bar. Bike hire is available.
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What is the check-in/check-out process like at Crystalbrook Vincent?
12 August 2025
Check-in and check-out are generally described as relaxed, professional, and easy, with friendly and...
Check-in and check-out are generally described as relaxed, professional, and easy, with friendly and helpful staff. However, some guests have experienced queues at check-in, rooms not being ready on time, or confusion with room assignments.
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What is the bed comfort like at Crystalbrook Vincent?
12 August 2025
The beds are overwhelmingly praised for being exceptionally comfortable, with many guests stating th...
The beds are overwhelmingly praised for being exceptionally comfortable, with many guests stating they were even better than their own.
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Are there any issues with advertised offers at Crystalbrook Vincent?
12 August 2025
Some guests reported that advertised offers, like the 10% crowd discount, did not apply and they wer...
Some guests reported that advertised offers, like the 10% crowd discount, did not apply and they were charged full price.
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What about special requests (like connecting rooms or specific views)?
12 August 2025
Requests like interconnected rooms or specific views aren’t always guaranteed, even if booked, and c...
Requests like interconnected rooms or specific views aren’t always guaranteed, even if booked, and can be confusing for staff to process if the booking is under a different name order.
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How would you describe the staff and service at Crystalbrook Vincent?
12 August 2025
The staff at Crystalbrook Vincent consistently receive high praise for being friendly, helpful, atte...
The staff at Crystalbrook Vincent consistently receive high praise for being friendly, helpful, attentive, and going above and beyond to ensure a pleasant stay. Reviewers frequently mention exceptional service from reception staff and those assisting with special requests. While some guests experienced slow check-in times or reported issues with reception, the majority of experiences were overwhelmingly positive.
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What are the dining options at and near Crystalbrook Vincent?
12 August 2025
Crystalbrook Vincent has a restaurant on-site, and breakfast is available at Mews (though wait times...
Crystalbrook Vincent has a restaurant on-site, and breakfast is available at Mews (though wait times can be long, especially on weekends). Room service is available, and guests can also order from nearby restaurants. The hotel is located right at Howard Smith Wharves, offering a wide variety of dining options. The rooftop bar also serves food and drinks, but ordering is done via an app, which some found inconvenient.
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What is the location of Crystalbrook Vincent and what is nearby?
12 August 2025
Crystalbrook Vincent boasts an excellent and superb location right at Howard Smith Wharves, with eas...
Crystalbrook Vincent boasts an excellent and superb location right at Howard Smith Wharves, with easy walking access to numerous restaurants, cafes, and the riverfront. It's conveniently located near the city and entertainment districts, as well as the riverwalk and ferry terminals. The hotel is also situated under the Story Bridge.
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What amenities does Crystalbrook Vincent offer?
12 August 2025
Crystalbrook Vincent offers a range of amenities, including a rooftop pool and bar (which can get cr...
Crystalbrook Vincent offers a range of amenities, including a rooftop pool and bar (which can get crowded), a gym, filtered water stations on each floor, complimentary toiletries, bike hire, and coffee machines in rooms. Rooms have large toiletries and wooden room keys. However, some guests noted the absence of a mini bar and a kettle in the rooms.
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What is the overall vibe and style of Crystalbrook Vincent?
12 August 2025
Crystalbrook Vincent has a unique, quirky, artistic, boutique, and luxurious vibe. It’s a modern and...
Crystalbrook Vincent has a unique, quirky, artistic, boutique, and luxurious vibe. It’s a modern and stylish property with a focus on design and comfort, and many guests appreciated its commitment to sustainability. The hotel features a lot of artwork, creating a vibrant and different atmosphere.
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Are there any potential noise issues at Crystalbrook Vincent?
12 August 2025
Some guests reported hearing music from nearby bars late into the night or trucks crossing the Story...
Some guests reported hearing music from nearby bars late into the night or trucks crossing the Story Bridge, but others didn’t find it disruptive. The hotel is generally well soundproofed, and many guests noted that the rooms were surprisingly quiet despite the central location.
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What issues have guests reported with room features or access?
12 August 2025
Some guests experienced issues with the key fobs being temperamental and having difficulty accessing...
Some guests experienced issues with the key fobs being temperamental and having difficulty accessing lifts and rooms. Others found the lighting in the rooms to be too dim, particularly in the bathroom. Additionally, some guests reported that there was no mini bar in their room and issues with room temperature control.
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