What is the payment policy at Hilton Brisbane?
12 August 2025
Hilton Brisbane is a cashless venue and primarily accepts card payments. While they may be willing t...
Hilton Brisbane is a cashless venue and primarily accepts card payments. While they may be willing to negotiate for cash deposits in certain circumstances, cash payments for rooms are not accepted. Some guests have reported being charged a terminal fee when using a debit card.
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What is the noise level like at Hilton Brisbane?
12 August 2025
Many guests report experiencing noise issues at Hilton Brisbane. The atrium design amplifies sound f...
Many guests report experiencing noise issues at Hilton Brisbane. The atrium design amplifies sound from the bar, restaurant, and function rooms. Noise can also come from the lift shaft, nearby construction, neighboring rooms, and street traffic. Earplugs have been offered as a solution, and room location can impact the level of noise experienced.
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What is the general condition of the rooms at Hilton Brisbane?
12 August 2025
Reviews regarding the rooms are mixed, but generally indicate they are dated and in need of renovati...
Reviews regarding the rooms are mixed, but generally indicate they are dated and in need of renovation. Many guests find them tired, old, and lacking modern amenities, with issues like peeling wallpaper, worn carpets, and outdated furniture. While some rooms are satisfactory, many feel they are underwhelming for the price. Room quality varies significantly depending on the level and specific room assigned.
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How reliable is the housekeeping service at Hilton Brisbane?
12 August 2025
Housekeeping reliability is inconsistent. Some guests experienced missing towels and amenities, whil...
Housekeeping reliability is inconsistent. Some guests experienced missing towels and amenities, while others reported cleanliness issues, including leftover items from previous guests or dirt on sheets. There have been reports of cleaners reusing dirty towels. Some guests opted for 'do not disturb' service due to concerns about privacy and timing.
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What is the process for deposits and refunds at Hilton Brisbane, and are there any issues?
12 August 2025
A $100 deposit is often requested upon check-in and is intended to be refunded within a week. Howeve...
A $100 deposit is often requested upon check-in and is intended to be refunded within a week. However, many guests reported issues receiving their refund, with the money disappearing or not being credited back to their account. It's important to follow up on the refund to ensure it's processed correctly.
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What is the parking situation at Hilton Brisbane, and how much does it cost?
12 August 2025
Parking is available at Hilton Brisbane, but it is expensive, costing around $32-$58 per night. Some...
Parking is available at Hilton Brisbane, but it is expensive, costing around $32-$58 per night. Some guests found the valet service convenient, while others experienced chaos during checkout. Paying in cash may help avoid an additional terminal fee.
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What is the breakfast experience like at Hilton Brisbane?
12 August 2025
Opinions on breakfast are mixed. While many guests enjoyed the selection and variety, others found i...
Opinions on breakfast are mixed. While many guests enjoyed the selection and variety, others found it understaffed, disappointing, or lacking options (especially vegetarian choices). Some guests with included breakfast were incorrectly charged, and some found items were cold. The omelette station received positive feedback.
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Do the rooms at Hilton Brisbane match the photos online?
12 August 2025
Some guests found their rooms differed significantly from the photos on booking websites, appearing...
Some guests found their rooms differed significantly from the photos on booking websites, appearing more outdated and less appealing than advertised. It's possible the rooms are not accurately represented in online marketing materials.
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What amenities are provided in the rooms at Hilton Brisbane?
12 August 2025
Rooms at Hilton Brisbane include irons, but some guests reported issues with them (rust and staining...
Rooms at Hilton Brisbane include irons, but some guests reported issues with them (rust and staining). Minibars are currently unavailable. Water bottles are not consistently provided daily. Some guests noted a lack of amenities like coffee machines, pens, paper, or complimentary toiletries.
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How would you describe the staff at Hilton Brisbane?
12 August 2025
The majority of guests praised the staff at Hilton Brisbane as friendly, helpful, and accommodating,...
The majority of guests praised the staff at Hilton Brisbane as friendly, helpful, and accommodating, particularly the concierge and front desk staff. However, some guests reported rude or unhelpful interactions, particularly with night staff, restaurant staff, or room service.
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What is the status of room service at Hilton Brisbane?
12 August 2025
Room service has limited options, particularly for those with dietary restrictions (like gluten-free...
Room service has limited options, particularly for those with dietary restrictions (like gluten-free needs). It also takes a long time to receive service, and there are reports of subpar food quality. There is limited late-night dining available, with services often ending around 9-10pm.
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Is the swimming pool at Hilton Brisbane always available?
12 August 2025
The swimming pool is sometimes closed for events, such as weddings, and may not be consistently avai...
The swimming pool is sometimes closed for events, such as weddings, and may not be consistently available for guest use.
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What is the check-in process like at Hilton Brisbane?
12 August 2025
Check-in can sometimes be delayed, and one guest experienced a very long process (4.5 hours) and iss...
Check-in can sometimes be delayed, and one guest experienced a very long process (4.5 hours) and issues with room availability. It's advisable to be prepared for potential delays.
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What is the location of Hilton Brisbane?
12 August 2025
The location of Hilton Brisbane is consistently praised as excellent, very central, and convenient....
The location of Hilton Brisbane is consistently praised as excellent, very central, and convenient. It’s close to shopping, dining, and transport, with direct access to the Queen Street Mall and walking distance to many attractions.
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What is the condition of the bathrooms at Hilton Brisbane?
12 August 2025
Several guests reported issues with the bathrooms, including leaky showers, low water pressure, mold...
Several guests reported issues with the bathrooms, including leaky showers, low water pressure, mold, rust, and a lack of space for toiletries. Some rooms have a bathtub with a difficult-to-operate showerhead.
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What is the quality of the TVs and entertainment options at Hilton Brisbane?
12 August 2025
The TVs are generally described as small, outdated, and with limited channel options. Guests have su...
The TVs are generally described as small, outdated, and with limited channel options. Guests have suggested the need for Chromecast or smart TV functionality.
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Is Hilton Brisbane good value for the money?
12 August 2025
Many guests felt the hotel was overpriced for the condition of the rooms and the amenities offered....
Many guests felt the hotel was overpriced for the condition of the rooms and the amenities offered. Some suggested comparable hotels could be found for a lower price.
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What accessibility features are available at Hilton Brisbane?
12 August 2025
The hotel is generally accessible, with ramps and accessible rooms available. Accessible rooms have...
The hotel is generally accessible, with ramps and accessible rooms available. Accessible rooms have spacious bathrooms and showers with appropriate features, and staff are reported to be helpful with accessibility needs.
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What is the state of the facilities at Hilton Brisbane (pool, gym, tennis court)?
12 August 2025
The hotel has a gym, a pool, and a tennis court. The gym is described as up-to-date. The pool is des...
The hotel has a gym, a pool, and a tennis court. The gym is described as up-to-date. The pool is described as old and basic, more of a lap pool. The tennis court was reported as being out of order during at least one stay. Some facilities, like the lobby bar, may have limited hours.
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What is the Wi-Fi situation at Hilton Brisbane?
12 August 2025
Reviews do not mention Wi-Fi availability. It is best to contact the hotel directly for information.
What is available in the Executive Lounge at Hilton Brisbane?
12 August 2025
The Executive Lounge offers pre-dinner drinks and a modest buffet. Access may be limited due to circ...
The Executive Lounge offers pre-dinner drinks and a modest buffet. Access may be limited due to circumstances like staffing issues, and it can sometimes be overcrowded. It does not offer snacks or lunch.
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What is the TV service like in the rooms at Hilton Brisbane?
12 August 2025
Some guests found the TV to be small and difficult to watch from the bed, with limited channel optio...
Some guests found the TV to be small and difficult to watch from the bed, with limited channel options. There is also a cost to watch movies.
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How would guests describe the staff at Hilton Brisbane?
12 August 2025
Guests consistently praise the staff as exceptionally friendly, helpful, welcoming, attentive, and p...
Guests consistently praise the staff as exceptionally friendly, helpful, welcoming, attentive, and professional. The concierge team, breakfast staff, and valet parking staff receive particular recognition for going above and beyond, especially for special occasions.
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What is the location of Hilton Brisbane like?
12 August 2025
The location is repeatedly described as excellent, perfect, and very convenient. It’s centrally loca...
The location is repeatedly described as excellent, perfect, and very convenient. It’s centrally located in the CBD, close to shopping (Queen Street Mall), restaurants, bars, tourist attractions, and public transport.
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What are the rooms like at Hilton Brisbane?
12 August 2025
Rooms are generally comfortable, spacious, and clean, with good views. However, some guests feel the...
Rooms are generally comfortable, spacious, and clean, with good views. However, some guests feel the rooms are a bit dated and could benefit from refurbishment. Opinions on pillow comfort are mixed, with some finding them too large or hard. Bathrooms may be small for some.
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What can guests expect from the breakfast at Hilton Brisbane?
12 August 2025
Breakfast receives a lot of positive feedback, with many guests describing it as superb, amazing, an...
Breakfast receives a lot of positive feedback, with many guests describing it as superb, amazing, and with a huge variety of options. However, some reviewers found the hot food lukewarm, it can get very busy on Sundays, and coffee quality is a point of contention (some prefer barista-made coffee). Some guests with dietary requirements felt there could be more diversity.
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What facilities does Hilton Brisbane have?
12 August 2025
The hotel features a large, heated swimming pool, a well-equipped fitness centre, an executive loung...
The hotel features a large, heated swimming pool, a well-equipped fitness centre, an executive lounge, and valet parking. There is also a bar area, though it can be quiet. A tennis court is available, but may be undergoing maintenance.
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What should guests know about parking at Hilton Brisbane?
12 August 2025
Valet parking is available, but it is an additional charge and not automatically included in room ra...
Valet parking is available, but it is an additional charge and not automatically included in room rates. It can be expensive (around $58) and some guests have been unexpectedly charged for it.
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How clean is Hilton Brisbane?
12 August 2025
Feedback on cleanliness is mixed. Most guests found the hotel to be very clean and well-maintained,...
Feedback on cleanliness is mixed. Most guests found the hotel to be very clean and well-maintained, but there were a few reports of minor cleanliness issues, such as mould in the shower or carpets needing vacuuming.
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What is the overall condition of Hilton Brisbane?
12 August 2025
While generally well-kept, several guests mentioned that the hotel is starting to look a little tire...
While generally well-kept, several guests mentioned that the hotel is starting to look a little tired and could benefit from a refresh or refurbishment.
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What dining options are available at Hilton Brisbane?
12 August 2025
Room service is available, but the menu is limited, especially for children. The main restaurant was...
Room service is available, but the menu is limited, especially for children. The main restaurant was closed on some nights (Sunday evening, and potentially others), which was disappointing for some guests. When open, the food quality is highly praised.
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What extras or surprises might guests experience at Hilton Brisbane?
12 August 2025
Guests have reported receiving complimentary gifts (wine, chocolates, fruit) for special occasions l...
Guests have reported receiving complimentary gifts (wine, chocolates, fruit) for special occasions like birthdays or anniversaries.
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Is Hilton Brisbane good for special occasions?
12 August 2025
Yes, many guests specifically mentioned the hotel’s efforts to make birthdays, anniversaries, and ho...
Yes, many guests specifically mentioned the hotel’s efforts to make birthdays, anniversaries, and honeymoons special, with surprises like desserts, wine, and personalized notes.
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Are there any issues with connecting to Hilton Honors?
12 August 2025
Some guests reported difficulties connecting their stay to their Hilton Honors account and receiving...
Some guests reported difficulties connecting their stay to their Hilton Honors account and receiving a response to their inquiries.
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Are there any issues with room temperature at Hilton Brisbane?
12 August 2025
Some guests mentioned that the rooms can be cold, while others found the air conditioning in the res...
Some guests mentioned that the rooms can be cold, while others found the air conditioning in the restaurant to be too cold.
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What is the availability of vegetarian/vegan food options at Hilton Brisbane?
12 August 2025
While breakfast has some options, some guests with vegan or gluten-free dietary requirements felt th...
While breakfast has some options, some guests with vegan or gluten-free dietary requirements felt there could be more diversity in the choices available.
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Is there access to an Executive Lounge at Hilton Brisbane?
12 August 2025
There is an Executive Lounge, but access may be limited due to current circumstances (like COVID-19)...
There is an Executive Lounge, but access may be limited due to current circumstances (like COVID-19) and staffing issues. Some guests found it overcrowded.
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Are there USB charging points in the rooms at Hilton Brisbane?
12 August 2025
Some guests suggested that rooms could benefit from having USB charging points.
What is the quality of the amenities at Hilton Brisbane?
12 August 2025
One guest mentioned the toilet paper wasn’t of good quality. Another noted there were no cups for wa...
One guest mentioned the toilet paper wasn’t of good quality. Another noted there were no cups for water, only wine glasses and coffee cups.
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