What is the check-in process and what delays should I expect?
12 August 2025
Check-in is officially at 2pm, but guests frequently experience delays, sometimes waiting up to 2 ho...
Check-in is officially at 2pm, but guests frequently experience delays, sometimes waiting up to 2 hours or until almost 4pm to access their rooms. Delays can be exacerbated by bookings made through third-party sites. Some guests reported confusion, a lack of information, or even being given a key to an already occupied room. It's advisable to be prepared for a potential wait and to be persistent if issues arise.
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What is the condition of the rooms at Novotel Sunshine Coast Resort?
12 August 2025
Room conditions are highly variable. Many guests find the rooms dated, old, and in need of renovatio...
Room conditions are highly variable. Many guests find the rooms dated, old, and in need of renovation, with common complaints including worn carpets, peeling paint, cracked sinks, uncomfortable beds, dampness, mould, and unpleasant smells. However, some guests report their rooms are acceptable, particularly in newer or renovated sections. Room quality appears to depend on the specific room assigned, with some reserved for cheaper rates.
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What are the dining options and what is the food quality like?
12 August 2025
The resort has one main restaurant, Sola, with a limited and often overpriced menu. Food service clo...
The resort has one main restaurant, Sola, with a limited and often overpriced menu. Food service closes at 9pm. The buffet breakfast generally receives positive feedback, but lunch and dinner options are often described as repetitive and average. Some guests have reported issues with food quality, including stale food and poorly cooked meals. Takeaway options are available, but require self-service. The restaurant can become overcrowded, especially during peak times.
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What is the pool area like and are there any issues to be aware of?
12 August 2025
The pool area is popular, especially with families, but can get very crowded. It’s relatively small...
The pool area is popular, especially with families, but can get very crowded. It’s relatively small for the number of guests. Guests have reported issues with cleanliness, including finding food or debris in the pool. The pool has recently been renovated, but some guests experienced it being incomplete during their stay. Some water activities, like the water trampoline, are no longer available. The pool can also be too cold to swim in.
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What is the staff like at Novotel Sunshine Coast Resort?
12 August 2025
Experiences with the staff are mixed. Some guests praise the staff as friendly and helpful, particul...
Experiences with the staff are mixed. Some guests praise the staff as friendly and helpful, particularly at check-in, the bar, and when addressing issues. However, a significant number of reviewers report rude, unhelpful, or disinterested staff, especially when dealing with booking issues or complaints. Getting through to reception by phone can also be difficult.
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What is the parking situation like?
12 August 2025
Parking can be difficult, with limited spaces available. Guests have reported having to park at a ne...
Parking can be difficult, with limited spaces available. Guests have reported having to park at a nearby convention center or even on the footpath, especially during events. There is no covered parking available.
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What cleanliness issues have guests reported?
12 August 2025
Cleanliness is a recurring concern. Guests have reported dirty rooms, unclean carpets, issues with h...
Cleanliness is a recurring concern. Guests have reported dirty rooms, unclean carpets, issues with housekeeping (e.g., rubbish not being removed, beds not being made), and even finding cockroaches, ants, and other bugs in their rooms. Some rooms weren’t serviced during their stay. However, some guests did not mention cleanliness issues.
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What amenities and activities are available at the resort?
12 August 2025
The resort offers water activities (kayaking), a shop with fresh food, a lobby/bar area, and opportu...
The resort offers water activities (kayaking), a shop with fresh food, a lobby/bar area, and opportunities to see wildlife (kangaroos). A playroom is available, but has been described as unkept and dirty. Some activities, like the trampoline and aqua park, are no longer available. The games room is available but can be expensive.
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Is Novotel Sunshine Coast Resort suitable for families?
12 August 2025
The resort is generally considered family-oriented, with activities for children and a kid-friendly...
The resort is generally considered family-oriented, with activities for children and a kid-friendly pool area. However, the crowded pool, limited quiet spaces, and decline in activity quality may not appeal to couples seeking a relaxing getaway. Some activities have been cancelled or are unavailable.
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What should I do if I encounter a problem during my stay?
12 August 2025
Some guests found it difficult to reach staff by phone and reported slow or unhelpful responses to c...
Some guests found it difficult to reach staff by phone and reported slow or unhelpful responses to complaints. It’s advisable to be persistent and, if possible, address issues directly with a manager. Issues with bookings made through third-party sites may be more difficult to resolve.
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Are there any noise issues at the resort?
12 August 2025
Some guests complained about loud air conditioning units, noise from barbecues on balconies, and lou...
Some guests complained about loud air conditioning units, noise from barbecues on balconies, and loud toilet sounds. The resort can also be lively, with music and festivities that end around 10pm.
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What is the Wi-Fi situation at the resort?
12 August 2025
The reviews do not mention Wi-Fi. Please contact the hotel directly for information.
Can I get a refund for unused prepaid services?
12 August 2025
Some guests reported difficulty obtaining refunds for prepaid services, even in cases of unforeseen...
Some guests reported difficulty obtaining refunds for prepaid services, even in cases of unforeseen circumstances like medical emergencies. Refunds are not always guaranteed and may depend on the room type booked.
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What issues have guests reported regarding room service and housekeeping?
12 August 2025
Some guests reported limited room service menus. There were complaints about rooms not being cleaned...
Some guests reported limited room service menus. There were complaints about rooms not being cleaned or restocked properly, and some experienced unannounced entry by housekeeping staff, which was unsettling.
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Are there many mosquitoes and bugs at the resort?
12 August 2025
Guests mentioned an abundance of mosquitoes and bugs, making it difficult to keep balcony doors open...
Guests mentioned an abundance of mosquitoes and bugs, making it difficult to keep balcony doors open for fresh air.
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Are there any issues with room access or security?
12 August 2025
One guest reported being given a key to a room that was already occupied. Another mentioned their sl...
One guest reported being given a key to a room that was already occupied. Another mentioned their sliding glass door was unlocked during their entire stay.
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What is the availability of entertainment at the resort?
12 August 2025
There is limited entertainment available. Some guests wished for live music at the bar. Activities m...
There is limited entertainment available. Some guests wished for live music at the bar. Activities may have limited hours (e.g., activity hut closing at 3pm on a Sunday).
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Are there kitchen facilities in the rooms?
12 August 2025
Not all rooms have kitchenettes. Some guests reported a lack of basic kitchen utensils, a small frid...
Not all rooms have kitchenettes. Some guests reported a lack of basic kitchen utensils, a small fridge, and no sink for washing dishes.
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What issues have guests experienced with the TV in their rooms?
12 August 2025
Some guests experienced issues with the TV, including not being able to get it to work and a lack of...
Some guests experienced issues with the TV, including not being able to get it to work and a lack of certain channels.
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What is the status of the pool and water activities?
12 August 2025
The pool has been recently renovated, but some guests reported it being incomplete during their stay...
The pool has been recently renovated, but some guests reported it being incomplete during their stay and not being informed beforehand. Water sports equipment may close early in the afternoon. Some guests mentioned the water trampoline, beach trampolines, and water park are no longer available. Some reviewers mentioned the pool tiles need cleaning and the pool can be too cold.
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What is the condition of the resort grounds and facilities?
12 August 2025
While the lobby and pool area are often described as beautiful, many guests noted that the resort ge...
While the lobby and pool area are often described as beautiful, many guests noted that the resort generally feels dated and in need of maintenance. Issues mentioned include collapsing roof areas, broken gutters, and worn-out facilities like the mini-golf and bikes.
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What issues have guests reported with room amenities?
12 August 2025
Several guests reported issues with room amenities. These included non-functioning power points, a l...
Several guests reported issues with room amenities. These included non-functioning power points, a lack of water facilities in the room, missing amenities in the fridge, and difficulty controlling the lights and air conditioning.
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What is the overall condition and maintenance of the resort?
12 August 2025
The resort's condition is mixed, with many guests finding it dated and in need of renovation. Report...
The resort's condition is mixed, with many guests finding it dated and in need of renovation. Reports include issues like water leaks, rotting timbers, shabby rooms, noisy and inefficient air conditioning, and varying levels of cleanliness. While some areas like the lobby and pool area are well-maintained, others feel neglected. Some rooms have been recently renovated and are modern, but many others are described as tired and in need of repair.
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What is the experience with room cleanliness?
12 August 2025
Room cleanliness is inconsistent. While some guests found their rooms clean and well-maintained, oth...
Room cleanliness is inconsistent. While some guests found their rooms clean and well-maintained, others reported issues such as dirty floors, dust, mould in bathrooms, leftover hair, unreplaced toiletries, and insects (including cockroaches). There were also reports of housekeeping inconsistencies, with some rooms not being cleaned or floors not being swept.
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What activities are available at the resort, especially for families?
12 August 2025
The resort offers a range of activities, including free water sports on the lagoon (kayaking, sailin...
The resort offers a range of activities, including free water sports on the lagoon (kayaking, sailing, paddle boarding), a games room, table tennis, and mini golf. There's a playground, though it has been reported as closed at times. While there isn't a dedicated kids' club, the lagoon and water sports are popular with families. A trampoline previously in the lake is no longer present.
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What is the parking situation like at the resort?
12 August 2025
Parking can be difficult, especially during peak times. Spaces are limited, and guests often have to...
Parking can be difficult, especially during peak times. Spaces are limited, and guests often have to park far from their rooms and walk with their luggage. There is no covered parking near reception. Directions to the carpark are unclear.
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How would you describe the resort staff and service?
12 August 2025
Most guests praise the staff as friendly, helpful, and accommodating, particularly at reception. How...
Most guests praise the staff as friendly, helpful, and accommodating, particularly at reception. However, some experiences report rude or inattentive service from bar and restaurant staff, slow service, and difficulty getting assistance with requests.
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What is the check-in and check-out process like?
12 August 2025
Check-in can be lengthy and delayed, even after the stated check-in time. Guests have reported recei...
Check-in can be lengthy and delayed, even after the stated check-in time. Guests have reported receiving incorrect room numbers and issues with key cards. Early departures can be challenging due to limited staffing and luggage access. Parking congestion can also make check-in difficult.
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Is the resort easy to navigate?
12 August 2025
Many guests find the resort layout confusing, with rooms looking similar and a lack of clear signage...
Many guests find the resort layout confusing, with rooms looking similar and a lack of clear signage. The resort is spread out, and the walk from reception to some rooms can be long, with stairs and no lift access to the second floor. Several people mentioned getting lost.
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What is the noise level like at the resort?
12 August 2025
The noise level varies. Some guests found the resort quiet and peaceful, while others were disturbed...
The noise level varies. Some guests found the resort quiet and peaceful, while others were disturbed by noisy air conditioning units, groundskeepers using petrol blowers, weddings held nearby, and noisy possums on the roof.
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What is the Wi-Fi situation like?
12 August 2025
Free Wi-Fi is available, but several guests reported issues accessing it.
Are there any insects or pests at the resort?
12 August 2025
Some guests reported a lot of mosquitos, especially at night, and a lack of flyscreens on windows an...
Some guests reported a lot of mosquitos, especially at night, and a lack of flyscreens on windows and doors. A cockroach was also reported in one room.
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What is the resort's policy regarding cash and card payments?
12 August 2025
The resort is cashless, accepting only card transactions, which may incur a fee. This caused issues...
The resort is cashless, accepting only card transactions, which may incur a fee. This caused issues for some guests travelling from overseas who primarily had cash.
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Are there shower facilities available after checking out?
12 August 2025
There are no private shower facilities available for guests to use after checking out, only outdoor...
There are no private shower facilities available for guests to use after checking out, only outdoor showers.
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What is the location of the resort like?
12 August 2025
The resort is in a beautiful, peaceful location built around a lagoon and close to the beach. It's c...
The resort is in a beautiful, peaceful location built around a lagoon and close to the beach. It's conveniently close to the Sunshine Coast airport, and guests enjoy the gardens, lake, and wildlife (including kangaroos) on the grounds. A car is helpful as it's somewhat isolated.
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What is the quality of the food and dining experience at Novotel Sunshine Coast Resort?
12 August 2025
Opinions on the food are mixed. The buffet breakfast is consistently praised as excellent, with a go...
Opinions on the food are mixed. The buffet breakfast is consistently praised as excellent, with a good variety and options for dietary needs. However, the Sola restaurant receives mixed reviews, with some finding it average, overpriced, or lacking variety. The Saturday seafood buffet is considered expensive. Guests have also noted limited options overall and potential issues with slow service or unhelpful staff. Some areas of the resort do not allow food or drinks.
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What is the condition and cleanliness of the rooms at Novotel Sunshine Coast Resort?
12 August 2025
Feedback on room condition and cleanliness is mixed. Some guests find their rooms spacious, clean, c...
Feedback on room condition and cleanliness is mixed. Some guests find their rooms spacious, clean, comfortable, and recently renovated. Others describe them as dated, tired, small, or in need of maintenance (e.g., rusted gutters, holes in plaster, old carpet). Cleanliness reports vary, with some guests finding rooms spotless while others report issues like sand on the floor, dirty bathrooms, dust, stained furniture, or a general lack of thorough cleaning. Some rooms may lack amenities like blankets or have issues with lighting or locking doors.
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What is the pool like at Novotel Sunshine Coast Resort?
12 August 2025
The pool area is generally well-regarded, with shallow areas and a lagoon-style setup. However, the...
The pool area is generally well-regarded, with shallow areas and a lagoon-style setup. However, the pool is often reported as being cold and not heated, even during warmer months. Some reviewers have also mentioned the pool needing cleaning.
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How is the staff at Novotel Sunshine Coast Resort?
12 August 2025
Most guests find the staff to be friendly and helpful, particularly reception staff. However, some r...
Most guests find the staff to be friendly and helpful, particularly reception staff. However, some reviewers have experienced inconsistent service, with staff in other areas (e.g., bar) being unfriendly or unhelpful. Newer staff members may be less knowledgeable or consistent with advice.
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What facilities and activities are available at Novotel Sunshine Coast Resort?
12 August 2025
The resort offers a variety of facilities including a pool, kayaks, bikes, catamaran hire, a spa (op...
The resort offers a variety of facilities including a pool, kayaks, bikes, catamaran hire, a spa (operated by an external provider – booking can be difficult), restaurants, bars, walking tracks, and gardens. It's considered family-friendly with activities for children, though some facilities (like a jumping pillow) have been removed. There is no dedicated adult-only pool area or business hub.
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What is the surrounding area and location of Novotel Sunshine Coast Resort like?
12 August 2025
The resort is located in a tranquil and beautiful area, next to a beach and surrounded by gardens. I...
The resort is located in a tranquil and beautiful area, next to a beach and surrounded by gardens. It’s possible to see kangaroos around the property. It’s a good location for a relaxing resort stay, but it’s a 15-20 minute walk to reach local shops.
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Are there any potential issues with noise at Novotel Sunshine Coast Resort?
12 August 2025
Some guests have reported noise issues, including alarms going off at night, disruptive behaviour fr...
Some guests have reported noise issues, including alarms going off at night, disruptive behaviour from other guests, early morning building works, loud music from events, and noisy air conditioning units. Rooms near the beach may experience noise from events.
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What is the parking situation at Novotel Sunshine Coast Resort?
12 August 2025
The carpark is described as dark and creepy, and some guests have mentioned limited parking availabi...
The carpark is described as dark and creepy, and some guests have mentioned limited parking availability. Access to parking is generally good.
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What is the check-in/check-out process like at Novotel Sunshine Coast Resort?
12 August 2025
Check-in and check-out are generally fast and easy, but the reception area can get busy, especially...
Check-in and check-out are generally fast and easy, but the reception area can get busy, especially on weekends, leading to queues and potential delays in room readiness.
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Is there Wi-Fi available at Novotel Sunshine Coast Resort?
12 August 2025
Yes, Wi-Fi is available and free for all guests. Public area Wi-Fi has been reported as unreliable b...
Yes, Wi-Fi is available and free for all guests. Public area Wi-Fi has been reported as unreliable by some, who resorted to using their own hotspots.
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What is the resort's policy regarding room servicing and potential credits?
12 August 2025
Guests can opt out of room servicing for a credit of $15 per night, up to a maximum of $30 for a wee...
Guests can opt out of room servicing for a credit of $15 per night, up to a maximum of $30 for a weekend stay, to be used on food and drinks. However, there has been some confusion about how this credit is applied.
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Are there any accessibility concerns at Novotel Sunshine Coast Resort?
12 August 2025
There is no lift to the second floor, making it difficult to carry luggage or a baby cot up the stai...
There is no lift to the second floor, making it difficult to carry luggage or a baby cot up the stairs.
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What is the parking situation at the resort?
12 August 2025
Parking can be a challenge for some guests, and it's recommended to inquire about valet parking opti...
Parking can be a challenge for some guests, and it's recommended to inquire about valet parking options.
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What is the air conditioning like in the rooms?
12 August 2025
The air conditioning is often preset to a warm temperature (21 degrees Celsius) and fans may turn of...
The air conditioning is often preset to a warm temperature (21 degrees Celsius) and fans may turn off automatically at night, leading to uncomfortable, humid conditions. Some guests also experienced noise from air conditioning units.
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What kitchen facilities are available in the rooms?
12 August 2025
Some rooms have small bar fridges, but not all have sinks or toasters. Guests may need to wash dishe...
Some rooms have small bar fridges, but not all have sinks or toasters. Guests may need to wash dishes in the bathroom sink.
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What wildlife can be seen around the resort?
12 August 2025
Guests frequently report seeing kangaroos, bush turkeys, lizards, and various birds around the resor...
Guests frequently report seeing kangaroos, bush turkeys, lizards, and various birds around the resort grounds.
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What facilities are currently available at the resort?
12 August 2025
The resort no longer has a day spa or a supervised kids club. Some amenities may be temporarily clos...
The resort no longer has a day spa or a supervised kids club. Some amenities may be temporarily closed, and complimentary grooming kits and ice containers may need to be requested.
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What is the general noise level at the resort?
12 August 2025
The resort is generally tranquil, but some guests have experienced noise from public areas, neighbor...
The resort is generally tranquil, but some guests have experienced noise from public areas, neighboring rooms, or events/late-night music.
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What is the condition of the pool and pool furniture?
12 August 2025
The pool area is generally fantastic with plenty of seating, but it can be small and occasionally cl...
The pool area is generally fantastic with plenty of seating, but it can be small and occasionally closed for maintenance. Some guests found the pool furniture uncomfortable and reported cleanliness issues.
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What is the condition of the beach umbrellas and beach area?
12 August 2025
The beach umbrellas are a little worn, and the sand may have some litter.
How is the room service at the resort?
12 August 2025
Room service is reported as efficient.
What is the quality and comfort of the beds?
12 August 2025
Opinions on the beds vary. Some guests found them comfortable, while others found them small or unco...
Opinions on the beds vary. Some guests found them comfortable, while others found them small or uncomfortable, with some feeling the springs.
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What accessibility features are available at the resort?
12 August 2025
There are no lifts to the first floor rooms, but ground-floor units are available, making the resort...
There are no lifts to the first floor rooms, but ground-floor units are available, making the resort generally accessible for those with mobility issues.
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What is the deli like and what are its hours?
12 August 2025
Some guests wished the deli was open for longer hours.
What are the rooms like at Novotel Sunshine Coast Resort?
12 August 2025
Rooms are generally spacious, clean, and modern, with many offering beautiful views, particularly fr...
Rooms are generally spacious, clean, and modern, with many offering beautiful views, particularly from the overwater bungalows and lagoon-facing rooms. However, some rooms are showing their age and may require refurbishment, and minor maintenance issues can occur.
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How would guests describe the staff at Novotel Sunshine Coast Resort?
12 August 2025
The staff are consistently praised for being friendly, helpful, and accommodating. Many reviewers sp...
The staff are consistently praised for being friendly, helpful, and accommodating. Many reviewers specifically mention positive experiences with reception, bar, and restaurant staff, with one staff member, Sammy, receiving special mention.
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What is the check-in process like?
12 August 2025
Check-in can be slow and crowded, with some guests reporting people pushing in line. Be prepared for...
Check-in can be slow and crowded, with some guests reporting people pushing in line. Be prepared for a potential wait.
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What is the food quality and dining experience like at Novotel Sunshine Coast Resort?
12 August 2025
The buffet breakfast receives consistently positive reviews with a large variety of options. The res...
The buffet breakfast receives consistently positive reviews with a large variety of options. The restaurant food is generally good, but the dinner menu can be limited and pricey. There's a cafe, but some wish for a grab-and-go breakfast option. The restaurant sometimes closes for private functions.
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What activities are available at Novotel Sunshine Coast Resort?
12 August 2025
There are many activities available, including watercraft (weather-dependent), canoeing, a pool, a l...
There are many activities available, including watercraft (weather-dependent), canoeing, a pool, a lagoon, and various kids' activities. Seeing kangaroos on the grounds is also a popular activity.
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What should guests bring with them to the resort?
12 August 2025
Mosquito repellent is recommended. Some guests also suggest bringing cash for the pool table and cha...
Mosquito repellent is recommended. Some guests also suggest bringing cash for the pool table and charging adaptors.
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Are there any discounts available at Novotel Sunshine Coast Resort?
12 August 2025
Some guests suggest checking for last-minute deals or discounts.
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