Is the hotel accessible for people with limited mobility?
31 July 2025
Dear Valued Guest
The hotel is a large castle with multiple floors and potentially many stairs. It's best to contact t...
The hotel is a large castle with multiple floors and potentially many stairs. It's best to contact the hotel directly to inquire about accessibility features.
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What is the check-in/check-out process like?
31 July 2025
Dear Valued Guest
Some guests have experienced confusion regarding the guest card, not receiving it upon arrival as ex...
Some guests have experienced confusion regarding the guest card, not receiving it upon arrival as expected. It’s best to inquire about it upon check-in. Reviewers recommend carefully checking the final bill upon checkout.
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Is the hotel quiet, or is there noise to be aware of?
31 July 2025
Dear Valued Guest
Some rooms are located on a busy road and can be noisy, especially in the mornings. Noise can also c...
Some rooms are located on a busy road and can be noisy, especially in the mornings. Noise can also come from hallways and other guests, particularly children. Ventilation systems and thin walls can contribute to noise levels.
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Are there any hidden or extra charges at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
Guests have reported additional charges, including an energy surcharge, city tax (even for nights no...
Guests have reported additional charges, including an energy surcharge, city tax (even for nights not stayed), garage fees (if used), and a pet fee of €15 per day. It's recommended to inquire about all potential charges before or during your stay and to carefully review the final bill upon checkout.
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What is the general atmosphere and building like at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
The hotel is a large, historic castle with a charming and unique atmosphere. However, it is also des...
The hotel is a large, historic castle with a charming and unique atmosphere. However, it is also described as maze-like and in need of renovation in some areas. The layout can be confusing, with rooms potentially far from reception and dining areas. It's a popular destination for Italian guests.
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How reliable is the Wi-Fi at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
The Wi-Fi is reported to be weak and unreliable, particularly in the rooms. The signal is often unst...
The Wi-Fi is reported to be weak and unreliable, particularly in the rooms. The signal is often unstable, and some guests experience limited or no connection. It may work better in public areas like the play areas.
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What is the parking situation at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
Free parking is available, but spaces can be limited, especially in the outdoor lot. A paid undergro...
Free parking is available, but spaces can be limited, especially in the outdoor lot. A paid underground garage is available for around €9 per day. Parking at the nearby ski resort can also be difficult.
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What are the facilities like at Family Hotel Schloss Rosenegg (pool, sauna, gym)?
31 July 2025
Dear Valued Guest
The hotel offers a pool, sauna, and fitness room. The pool is generally well-regarded, though some f...
The hotel offers a pool, sauna, and fitness room. The pool is generally well-regarded, though some find it noisy or the water too warm. The sauna area can get crowded and may have maintenance issues (broken fixtures, non-functioning facilities). The gym is described as outdated with some equipment broken. The wellness area generally feels dated and in need of renovation.
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What is the service like at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
The staff are consistently praised for being friendly, helpful, and polite. Many reviewers highlight...
The staff are consistently praised for being friendly, helpful, and polite. Many reviewers highlight their attentiveness and willingness to assist guests. However, some guests have reported issues with communication due to limited German or English language skills, particularly at reception. Service can also be slow during peak times.
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Is Family Hotel Schloss Rosenegg a good choice for families with children?
31 July 2025
Dear Valued Guest
Yes, Family Hotel Schloss Rosenegg is generally considered very family-friendly. It offers a variety...
Yes, Family Hotel Schloss Rosenegg is generally considered very family-friendly. It offers a variety of facilities for children, including a playroom, a swimming pool with a shallow end, and sometimes a supervised kids' club. The staff are known for being accommodating to families. However, the hotel can be busy and noisy with children, and some facilities may be better suited for younger children.
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What is the condition and cleanliness of the rooms at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
Opinions on room condition and cleanliness vary. Many guests find the rooms spacious, clean, and wel...
Opinions on room condition and cleanliness vary. Many guests find the rooms spacious, clean, and well-maintained, with daily housekeeping. However, others report dated furniture, worn carpets, leaky windows, and a general need for renovation. Cleanliness issues have been reported, including dust, cobwebs, and unclean bathrooms, though most find the rooms acceptable. Some rooms have balconies, but not all.
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What is the overall quality of the food at Family Hotel Schloss Rosenegg?
31 July 2025
Dear Valued Guest
Guest experiences with the food are mixed, but generally lean towards average. The breakfast and din...
Guest experiences with the food are mixed, but generally lean towards average. The breakfast and dinner buffets offer a wide variety, with many options for both adults and children. However, some guests found dishes to be lukewarm, lacking flavor, or repetitive. Breakfast often lacks fresh fruit and can get crowded. While some reviewers praise the quality and variety, others compare the dining experience to a canteen. Drinks with dinner are typically an extra charge. Booking without dinner is a consideration for some.
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