Is parking available at the hotel, and is it secure?
12 August 2025
The hotel offers convenient off-street parking on site. However, parking is not a secured area, and...
The hotel offers convenient off-street parking on site. However, parking is not a secured area, and some guests have found it difficult to find a space. It may also incur a fee.
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What are the rooms like, and what condition are they in?
12 August 2025
The hotel offers both heritage-style rooms in the older part of the building and more modern rooms (...
The hotel offers both heritage-style rooms in the older part of the building and more modern rooms (originally classrooms). Reviews are mixed; some guests find rooms large, clean, comfortable, and well-appointed with modern bathrooms, while others describe them as dated, dirty (stained carpets, mold), or in need of repair (shabby curtains, broken fixtures). Not all rooms have balconies that can be opened for fresh air.
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What issues have guests reported with the rooms' climate control and ventilation?
12 August 2025
Several guests have reported issues with the air conditioning – it didn’t work well, was too small f...
Several guests have reported issues with the air conditioning – it didn’t work well, was too small for the room, or blew directly onto the bed. Many guests also reported being unable to open the windows, leading to stuffy rooms, potentially due to the building being heritage-listed and lacking modern ventilation.
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How clean is the hotel, and what have guests said about cleanliness?
12 August 2025
Feedback on cleanliness is mixed. While many guests found the hotel very clean, with spotless rooms...
Feedback on cleanliness is mixed. While many guests found the hotel very clean, with spotless rooms and excellent housekeeping, others reported dirty carpets, mold, unclean bathrooms, and dusty air conditioning units. Some minor cleanliness issues, like dust, have also been noted.
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What are the dining options at the hotel, and what is the food like?
12 August 2025
The hotel has a restaurant and bar, and breakfast is available. Breakfast is generally well-rated, w...
The hotel has a restaurant and bar, and breakfast is available. Breakfast is generally well-rated, with a good selection and reasonable prices. The restaurant is not always open, particularly on weekends, and may have limited menu options. Dinner receives mixed reviews – some found the meals lovely, while others thought it was expensive for the portion size and quality. Lunch can be difficult to purchase during the week.
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Is the hotel noisy, and what sources of noise have guests reported?
12 August 2025
Yes, several guests mentioned thin walls and being able to hear noise from neighboring rooms (TVs, d...
Yes, several guests mentioned thin walls and being able to hear noise from neighboring rooms (TVs, doors slamming). Other potential noise sources include the restaurant, plumbing, nearby businesses (like a CrossFit gym or garbage trucks), and rooms at the back of the hotel being affected by external noise.
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How would you describe the hotel staff and their service?
12 August 2025
Most guests consistently praised the staff as friendly, helpful, accommodating, and professional. Se...
Most guests consistently praised the staff as friendly, helpful, accommodating, and professional. Several guests specifically mentioned exceptional service from staff members like Fernando, and positive interactions with the manager. The owner and managers are often mentioned for going above and beyond to make guests feel welcome.
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Where is the hotel located, and what is the surrounding area like?
12 August 2025
The hotel is centrally located within walking distance of shops, restaurants, the riverfront, cafes,...
The hotel is centrally located within walking distance of shops, restaurants, the riverfront, cafes, and the CBD. It’s also easy to access the highway. The area is described as quiet and safe, despite being in the main strip.
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Is daily room service provided?
12 August 2025
Not always. One guest reported their room wasn’t serviced during a three-day stay, but staff were he...
Not always. One guest reported their room wasn’t serviced during a three-day stay, but staff were helpful in providing clean towels when requested.
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Can I rely on getting the room type I booked?
12 August 2025
No. Some guests booked a King room but were given a Queen room, or two singles pushed together. Othe...
No. Some guests booked a King room but were given a Queen room, or two singles pushed together. Others booked through Booking.com and were told they should have booked directly for a better room.
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Have there been any reported issues with the showers?
12 August 2025
Some guests reported that the walk-in showers flood the bathroom.
Is there a lift, and is it reliable?
12 August 2025
Yes, there is a lift available, but some guests reported it was out of service during their stay.
Is there a pool, and what is its condition?
12 August 2025
Yes, the hotel has a pool, which guests have enjoyed. It may not always be accessible (e.g., due to...
Yes, the hotel has a pool, which guests have enjoyed. It may not always be accessible (e.g., due to forgotten keys), and some reviewers suggested it could benefit from some shade.
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What is the overall style and atmosphere of the hotel?
12 August 2025
The hotel is described as having “old world charm” with “modern facilities.” Many guests appreciated...
The hotel is described as having “old world charm” with “modern facilities.” Many guests appreciated the beautifully restored heritage style buildings and elegant ambience. It's a historic building (originally a 1950s/60s technical college) that has been tastefully renovated.
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What amenities are provided in the rooms?
12 August 2025
Rooms are equipped with a mini-bar, tea and coffee making facilities, and a heated mirror in the bat...
Rooms are equipped with a mini-bar, tea and coffee making facilities, and a heated mirror in the bathroom. Some guests noted the lack of coffee/tea mugs, only small cups and saucers. Shower gel is provided, but soap for handwashing may not be.
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Are laundry facilities available?
12 August 2025
Yes, the hotel has excellent laundry facilities available for guests.
What is the process for after-hours check-in?
12 August 2025
After-hours entry is easy to manage, with guests receiving text messages with entry codes and photos...
After-hours entry is easy to manage, with guests receiving text messages with entry codes and photos of the location.
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What maintenance issues have guests reported?
12 August 2025
Some guests reported minor maintenance issues, including a faulty plug in the washbasin, a broken wi...
Some guests reported minor maintenance issues, including a faulty plug in the washbasin, a broken window handle, a noisy air conditioner, a leaky pipe causing noise, an inoperable lift, and out-of-date electrical safety tags.
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Is Wi-Fi available, and is it reliable?
12 August 2025
Yes, the hotel offers Wi-Fi. However, one guest reported poor internet connectivity, making it diffi...
Yes, the hotel offers Wi-Fi. However, one guest reported poor internet connectivity, making it difficult to stream movies.
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Is parking available at Quality Hotel Regent Rockhampton, and is it secure?
12 August 2025
Yes, parking is available on-site, but it is not a secured parking area. Spaces may be limited, and...
Yes, parking is available on-site, but it is not a secured parking area. Spaces may be limited, and some guests have reported having to pay a fee. The carpark can also be a bit tight.
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What is the building like at Quality Hotel Regent Rockhampton?
12 August 2025
The hotel is housed in a beautiful, historic building dating back to 1914, with original features li...
The hotel is housed in a beautiful, historic building dating back to 1914, with original features like high ceilings and a grand foyer. There is also a newer, more contemporary wing. Guests appreciate the heritage charm, but some prefer the historic rooms.
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What are the rooms like at Quality Hotel Regent Rockhampton?
12 August 2025
Rooms are generally described as spacious, comfortable, and well-equipped. Many are well-appointed,...
Rooms are generally described as spacious, comfortable, and well-equipped. Many are well-appointed, some have been recently renovated, and blend 'old world charm' with modern facilities. However, room sizes can vary, and some rooms in the newer wing may not have opening windows. Some guests have noted sofa beds can be uncomfortable.
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What is the condition of the rooms and general cleanliness at Quality Hotel Regent Rockhampton?
12 August 2025
Feedback on room condition and cleanliness is mixed. Some guests found their rooms large, clean, and...
Feedback on room condition and cleanliness is mixed. Some guests found their rooms large, clean, and comfortable, while others reported issues with cleanliness, stained carpets, outdated furniture, mold, dust, unclean bathrooms, and a need for better cleaning in certain areas. However, many guests found the hotel and rooms very clean and spotless.
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Are there any issues with room facilities like air conditioning and windows?
12 August 2025
Several guests experienced issues with the air conditioning, including it not working properly, bein...
Several guests experienced issues with the air conditioning, including it not working properly, being too small for the room, or blowing directly onto the bed. Many guests also reported being unable to open the windows in their rooms, leading to stuffy conditions due to limited ventilation in the older building.
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What are the dining options and breakfast like at Quality Hotel Regent Rockhampton?
12 August 2025
The hotel has a restaurant that receives mixed reviews. Some guests enjoyed the meals, particularly...
The hotel has a restaurant that receives mixed reviews. Some guests enjoyed the meals, particularly dinner and breakfast, and found the portions generous. Others found dinner expensive for the portion size and quality, or that the food was only average. Breakfast reviews are also mixed, with some finding it ample with a good variety, while others described it as disappointing, with cold, packaged items and limited options on weekends. The restaurant is closed on weekends (Saturday and Sunday) and may be closed for private functions.
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How would you describe the staff at Quality Hotel Regent Rockhampton?
12 August 2025
The staff consistently receive high praise for being friendly, helpful, accommodating, and professio...
The staff consistently receive high praise for being friendly, helpful, accommodating, and professional. Several guests specifically mentioned staff going above and beyond to assist them, and highlighted the manager (Fernando) and reception staff for outstanding service. The owner is also known to be actively involved and interact with guests.
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Is the hotel conveniently located?
12 August 2025
Yes, the hotel is in a great, central location, within walking distance of the CBD, riverfront, shop...
Yes, the hotel is in a great, central location, within walking distance of the CBD, riverfront, shops, restaurants, and cafes. Despite being centrally located, many guests found the hotel to be quiet and safe.
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Are there any noise issues at the hotel?
12 August 2025
Several guests reported noise issues, including thin walls allowing them to hear televisions and con...
Several guests reported noise issues, including thin walls allowing them to hear televisions and conversations from neighboring rooms, and noise from doors slamming in the hallway. A nearby gym can also be a source of noise.
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Is the hotel suitable for families?
12 August 2025
There have been reports of issues with room bookings for families, including being told a sofa bed w...
There have been reports of issues with room bookings for families, including being told a sofa bed wouldn’t pull out and being accused of not booking a room for the correct number of people.
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Are there any additional facilities at the hotel?
12 August 2025
Yes, the hotel has a pool, which guests enjoyed, although some mentioned it could benefit from some...
Yes, the hotel has a pool, which guests enjoyed, although some mentioned it could benefit from some shade. There are also excellent laundry facilities available for guests to use. A gym is located next door.
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Are there any maintenance issues guests have reported?
12 August 2025
Some guests reported minor maintenance issues, including a faulty plug, a broken window handle, a no...
Some guests reported minor maintenance issues, including a faulty plug, a broken window handle, a noisy air conditioner, a leaky pipe, out-of-date electrical safety tags, a lack of an exhaust fan in the bathroom, and no clock in the room.
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Is obtaining a receipt for a stay at the hotel easy?
12 August 2025
Some guests experienced difficulty obtaining a receipt, with multiple emails exchanged and blame bei...
Some guests experienced difficulty obtaining a receipt, with multiple emails exchanged and blame being passed between parties.
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Are the lifts reliable?
12 August 2025
There are lifts, but some guests reported them being out of service during their stay.
Is room service available, and what is the quality like?
12 August 2025
Room service is available, but some guests found the food to be average and expensive.
What is the atmosphere of the hotel?
12 August 2025
The hotel is described as having a welcoming atmosphere with an elegant and grand feel, reflecting i...
The hotel is described as having a welcoming atmosphere with an elegant and grand feel, reflecting its heritage style. It’s beautifully restored and has a unique ambience.
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What is the after-hours access like?
12 August 2025
After-hours entry is easy to manage, with guests receiving text messages with entry codes and photos...
After-hours entry is easy to manage, with guests receiving text messages with entry codes and photos of the location.
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Is Wi-Fi available and reliable?
12 August 2025
Yes, the hotel offers Wi-Fi. However, one guest reported poor internet connectivity, making it diffi...
Yes, the hotel offers Wi-Fi. However, one guest reported poor internet connectivity, making it difficult to stream movies.
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Is parking available at Quality Hotel Regent Rockhampton, and is it secure?
12 August 2025
Yes, parking is available on-site, but it is not a secured parking area. Spaces may be limited, and...
Yes, parking is available on-site, but it is not a secured parking area. Spaces may be limited, and some guests have reported having to pay a fee. The carpark can also be a bit tight.
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What is the building like at Quality Hotel Regent Rockhampton?
12 August 2025
The hotel is housed in a beautiful, historic building dating back to 1914, with original features li...
The hotel is housed in a beautiful, historic building dating back to 1914, with original features like high ceilings and a grand foyer. There is also a newer, more contemporary wing. Some guests prefer the heritage rooms, while others find the newer section less appealing.
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What are the rooms like at Quality Hotel Regent Rockhampton?
12 August 2025
Rooms are generally described as spacious, comfortable, and well-equipped, with amenities like a min...
Rooms are generally described as spacious, comfortable, and well-equipped, with amenities like a mini-bar and tea/coffee making facilities. Some rooms have modern bathrooms with heated mirrors. However, room sizes can vary, and some guests have reported issues with outdated furniture, mold, cleanliness (stained carpets, dirty lamps), or a lack of opening windows. Some rooms may have uncomfortable sofa beds.
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What are the dining options and restaurant hours at Quality Hotel Regent Rockhampton?
12 August 2025
The hotel has a restaurant that receives mixed reviews. Some guests enjoyed the meals, particularly...
The hotel has a restaurant that receives mixed reviews. Some guests enjoyed the meals, particularly dinner and breakfast (described as large and delicious), while others found dinner portions small or expensive, or lunch unavailable. The restaurant is reportedly closed on weekends (Saturday and Sunday) and may also be closed for private functions with little notice.
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What is the breakfast like at Quality Hotel Regent Rockhampton?
12 August 2025
Breakfast is available, but experiences vary. Some guests enjoyed the buffet, while others found it...
Breakfast is available, but experiences vary. Some guests enjoyed the buffet, while others found it disappointing, with lukewarm food and limited options (particularly packaged, cold items on weekends). A $25 breakfast is available on Sundays.
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Are there any maintenance or functionality issues with the rooms at Quality Hotel Regent Rockhampton?
12 August 2025
Several guests have reported issues with air conditioning (not working, ineffective, blowing directl...
Several guests have reported issues with air conditioning (not working, ineffective, blowing directly onto the bed), poor shower drainage leading to flooding, faulty plugs, broken window handles, leaky pipes, and electrical safety tags being out of date. Some rooms lack exhaust fans in the bathroom, and windows may be difficult or impossible to open.
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How would you describe the staff at Quality Hotel Regent Rockhampton?
12 August 2025
The staff consistently receive high praise for being exceptionally friendly, helpful, accommodating,...
The staff consistently receive high praise for being exceptionally friendly, helpful, accommodating, and professional. Several guests specifically mention staff going above and beyond to assist them, and managers like Fernando are frequently highlighted for outstanding service. The owner is also actively involved and interacts with guests.
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Are there any issues with receiving the correct room type or check-in problems at Quality Hotel Regent Rockhampton?
12 August 2025
Some guests experienced issues with receiving the room type they booked (e.g., a Queen instead of a...
Some guests experienced issues with receiving the room type they booked (e.g., a Queen instead of a King, two singles pushed together instead of a King), or being told a room wasn’t ready despite checking in at the designated time. Some were offered upgrades at an extra cost after an initial issue.
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How is the cleanliness at Quality Hotel Regent Rockhampton?
12 August 2025
Feedback on cleanliness is mixed. Many guests found the hotel and their rooms very clean and tidy, w...
Feedback on cleanliness is mixed. Many guests found the hotel and their rooms very clean and tidy, with spotless bathrooms. However, others reported issues like dirty carpets, mold, dust, and unclean bathrooms. Cleanliness experiences may vary.
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What is the noise level like at Quality Hotel Regent Rockhampton?
12 August 2025
Some guests experienced noise issues, including noisy air conditioning, restaurant noise (which was...
Some guests experienced noise issues, including noisy air conditioning, restaurant noise (which was resolved by early closing), and external noise from traffic or a nearby gym. Rooms in the back of the hotel may be affected by alley noise. Despite being central, many guests found the hotel quiet.
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Is a receipt readily available after a stay at Quality Hotel Regent Rockhampton?
12 August 2025
Some guests reported difficulty obtaining a receipt, with multiple emails exchanged and blame being...
Some guests reported difficulty obtaining a receipt, with multiple emails exchanged and blame being passed between parties.
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Are lifts available at Quality Hotel Regent Rockhampton?
12 August 2025
There are lifts available, however, some guests reported that they were out of service during their...
There are lifts available, however, some guests reported that they were out of service during their stay.
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What is the location of Quality Hotel Regent Rockhampton like?
12 August 2025
The hotel is centrally located in the main strip of Rockhampton, within walking distance of the rive...
The hotel is centrally located in the main strip of Rockhampton, within walking distance of the river, CBD, shops, restaurants, and cafes. It’s described as a quiet and safe area, despite being central.
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Does Quality Hotel Regent Rockhampton have a pool?
12 August 2025
Yes, the hotel has a pool, which guests enjoyed. Some reviewers suggested it could benefit from some...
Yes, the hotel has a pool, which guests enjoyed. Some reviewers suggested it could benefit from some shade.
...
Show more
Is after-hours check-in available at Quality Hotel Regent Rockhampton?
12 August 2025
Yes, after-hours entry is available and was described as easy to manage, with guests receiving entry...
Yes, after-hours entry is available and was described as easy to manage, with guests receiving entry codes and photos beforehand.
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What is the atmosphere like at Quality Hotel Regent Rockhampton?
12 August 2025
The hotel is described as having a welcoming atmosphere with an elegant and grand feel, reflecting i...
The hotel is described as having a welcoming atmosphere with an elegant and grand feel, reflecting its heritage style and beautiful restoration. It evokes a sense of “bygone days”.
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Are there any nearby facilities to Quality Hotel Regent Rockhampton?
12 August 2025
A gym is located next door, but some guests reported noise from it.