What is the check-in process like at Florum Hotel?
12 August 2025
Check-in can be slow, with guests reporting waits, especially late at night. Staff training appears...
Check-in can be slow, with guests reporting waits, especially late at night. Staff training appears to be an issue, with some unfamiliar with certain payment methods. Check-in is typically at 4pm, and check-out at 11am, with potential charges for late check-out. Some guests have also experienced difficulty finding staff during check-out.
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How accurate are the room photos on booking websites?
12 August 2025
Many guests report that the rooms do not match the photos on booking websites. Rooms may be smaller,...
Many guests report that the rooms do not match the photos on booking websites. Rooms may be smaller, more basic, outdated, or have different décor than advertised. Expect differences in appearance and overall quality.
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What is the cleanliness like at Florum Hotel?
12 August 2025
Cleanliness is a common concern, with mixed feedback. Some guests find rooms clean, while others rep...
Cleanliness is a common concern, with mixed feedback. Some guests find rooms clean, while others report issues like dirty floors, bathrooms (including hair and mold), dust, fingerprints, and a strong smell of cleaning products. Towels aren’t always replaced, and cleaning can be infrequent or superficial.
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Is air conditioning available at Florum Hotel?
12 August 2025
No, there is no air conditioning in the rooms. Fans are provided, but these are often insufficient,...
No, there is no air conditioning in the rooms. Fans are provided, but these are often insufficient, especially during warmer months. Rooms can become very hot.
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What is the noise level like at Florum Hotel?
12 August 2025
The hotel can be noisy due to its location on a busy street, thin walls, and potential noise from ne...
The hotel can be noisy due to its location on a busy street, thin walls, and potential noise from neighboring rooms or hallways. Guests report hearing street noise (including trams), and sounds from plumbing. Soundproofing is generally poor.
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What issues have guests reported regarding room amenities?
12 August 2025
Guests have reported inconsistent or missing amenities, including kettles, hair dryers, soap/shower...
Guests have reported inconsistent or missing amenities, including kettles, hair dryers, soap/shower gel, toiletries, toothbrush, cotton swabs, tissues, TV remotes, and a working safe. Some rooms lack basic items like towels or a proper wardrobe. There are no phones in the rooms and no room service.
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What issues have guests experienced with charges and deposits at Florum Hotel?
12 August 2025
Some guests experienced unexpected charges upon arrival, a price differing from their booking confir...
Some guests experienced unexpected charges upon arrival, a price differing from their booking confirmation, or unexpected deposits (typically €40-€50). There have been reports of difficulty getting deposits returned, delays in refunds (up to a month), and a lack of receipts for deposits.
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What is the quality of staff service at Florum Hotel?
12 August 2025
Experiences with staff are mixed. Many guests praise the staff as friendly and helpful, particularly...
Experiences with staff are mixed. Many guests praise the staff as friendly and helpful, particularly with requests. However, some guests found the staff unfriendly, unhelpful, unprofessional, or unwilling to address complaints. Staff may be less experienced or shy.
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What is the process for cancellations and refunds at Florum Hotel?
12 August 2025
Guests reported difficulty cancelling reservations and receiving refunds, even within a short timefr...
Guests reported difficulty cancelling reservations and receiving refunds, even within a short timeframe. The hotel may be unwilling to refund money for issues like room discrepancies or unwanted services.
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What is the breakfast like at Florum Hotel?
12 August 2025
Breakfast receives mixed reviews. Some guests found it adequate or even delicious with many options,...
Breakfast receives mixed reviews. Some guests found it adequate or even delicious with many options, while others describe it as basic, lacking variety, or not worth the cost. The breakfast room can be small, crowded, and lacking atmosphere. Availability of items can be inconsistent.
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Are there any safety or security concerns at Florum Hotel?
12 August 2025
There have been reports of safety concerns, including uncovered electrical wires in a room and a the...
There have been reports of safety concerns, including uncovered electrical wires in a room and a theft with limited assistance from staff. Additionally, some guests reported staff attempting to enter their rooms without knocking or with incorrect keys.
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Is Florum Hotel accessible for people with disabilities?
12 August 2025
While booking information may state elevator access, there are steps to reach the elevator itself, m...
While booking information may state elevator access, there are steps to reach the elevator itself, making it not fully accessible.
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What is the location of Florum Hotel like?
12 August 2025
The location is generally considered good, with easy access to public transportation (trams, U-Bahn)...
The location is generally considered good, with easy access to public transportation (trams, U-Bahn) and within walking distance (10-30 minutes) of the city center, shops, cafes, and restaurants.
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What is the condition of the bathrooms at Florum Hotel?
12 August 2025
Bathrooms are frequently described as small, outdated, and in need of renovation. Some guests experi...
Bathrooms are frequently described as small, outdated, and in need of renovation. Some guests experienced issues with broken fixtures, slow draining tubs, missing stoppers, poor toilet placement, and mold.
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Is Florum Hotel currently undergoing renovations?
12 August 2025
Several guests mentioned that the hotel appears to be undergoing renovations, with unfinished areas...
Several guests mentioned that the hotel appears to be undergoing renovations, with unfinished areas and construction noise.
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Is Florum Hotel suitable for couples?
12 August 2025
Some guests reported that double rooms consist of two single beds pushed together, which can be unco...
Some guests reported that double rooms consist of two single beds pushed together, which can be uncomfortable for couples.
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Is parking available at Florum Hotel?
12 August 2025
The hotel does not have its own parking lot. Paid parking is available nearby, but it’s not clearly...
The hotel does not have its own parking lot. Paid parking is available nearby, but it’s not clearly marked and guests need to ask the reception for directions.
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What is the reliability of the elevator at Florum Hotel?
12 August 2025
The elevator has been reported as unreliable, with some guests experiencing it breaking down and get...
The elevator has been reported as unreliable, with some guests experiencing it breaking down and getting stuck.
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What are the rooms at Florum Hotel like?
12 August 2025
Rooms at Florum Hotel are generally described as spacious, though they may not always match the phot...
Rooms at Florum Hotel are generally described as spacious, though they may not always match the photos online and can appear smaller or less modern. While many find the beds comfortable (though some report double beds are made of two single mattresses), bathrooms are consistently described as small and outdated, with some issues regarding cleanliness and fixtures. Amenities are basic, and guests may need to request items like slippers, toiletries, or extra towels. Some rooms may lack a TV, coat hooks, a bin, or sufficient hangers. A small fridge may be available.
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What is the location of Florum Hotel?
12 August 2025
Florum Hotel is conveniently located within walking distance (approximately 10-25 minutes) of Vienna...
Florum Hotel is conveniently located within walking distance (approximately 10-25 minutes) of Vienna's city center and is very close to tram and metro stations, providing easy access to transportation, including connections to the airport. It's also near shops, a market, restaurants, and cafes, and is considered to be in a quieter area.
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How is the staff at Florum Hotel?
12 August 2025
The staff at Florum Hotel are consistently praised as friendly, helpful, and accommodating. Many gue...
The staff at Florum Hotel are consistently praised as friendly, helpful, and accommodating. Many guests have had positive experiences with the reception staff, and appreciate their willingness to assist with requests and provide information. However, a small number of reviewers have reported encountering an unfriendly or arrogant receptionist.
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Is a deposit required at Florum Hotel?
12 August 2025
Yes, a deposit of around €50 is typically required at Florum Hotel, often charged for potential dama...
Yes, a deposit of around €50 is typically required at Florum Hotel, often charged for potential damages or mini bar usage. Some guests were asked to pay this deposit in cash upon arrival, even after already paying for the room.
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Does Florum Hotel have air conditioning?
12 August 2025
No, Florum Hotel does not have air conditioning in the rooms. A fan is provided, but it may not be s...
No, Florum Hotel does not have air conditioning in the rooms. A fan is provided, but it may not be sufficient during hot weather.
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How is the cleanliness at Florum Hotel?
12 August 2025
Cleanliness at Florum Hotel receives mixed reviews. While some guests find the rooms and hotel to be...
Cleanliness at Florum Hotel receives mixed reviews. While some guests find the rooms and hotel to be clean and well-maintained, others report issues with dust, dirty floors, hair in the bathroom, dirty glasses, and a general need for more thorough cleaning. Bathrooms are sometimes mentioned as being particularly unclean.
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Are there any issues with the facilities at Florum Hotel?
12 August 2025
Guests have reported several issues with the hotel's facilities, including a broken elevator, a non-...
Guests have reported several issues with the hotel's facilities, including a broken elevator, a non-functioning iron (and lack of availability), and a heater that stopped working. The hotel appears to be undergoing renovations, with some areas still showing signs of work.
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Is Florum Hotel suitable for families?
12 August 2025
Florum Hotel can accommodate families, but some reviewers have noted issues with extra beds (e.g., u...
Florum Hotel can accommodate families, but some reviewers have noted issues with extra beds (e.g., uncomfortable sofa beds) and potential extra charges for children.
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Is there parking available at Florum Hotel?
12 August 2025
Parking can be difficult to find near Florum Hotel.
Is there luggage storage available at Florum Hotel?
12 August 2025
Yes, the hotel offers free luggage storage for guests with early arrivals or late departures.
What is the Wi-Fi like at Florum Hotel?
12 August 2025
The Wi-Fi at Florum Hotel is generally described as good and reliable.
Is there a DM drugstore near Florum Hotel?
12 August 2025
Yes, there is a DM drugstore located in the same building as the hotel.
What is the staff like at Florum Hotel?
12 August 2025
The staff at Florum Hotel are consistently described as friendly, helpful, and accommodating. Review...
The staff at Florum Hotel are consistently described as friendly, helpful, and accommodating. Reviewers frequently praise their willingness to assist with requests, their kindness, and their good English skills. Some staff members (Julia, Assem, Alla) were specifically mentioned for excellent service.
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What are the rooms like at Florum Hotel?
12 August 2025
Rooms are generally described as spacious, clean, and comfortable. Many have been recently renovated...
Rooms are generally described as spacious, clean, and comfortable. Many have been recently renovated and are stylishly decorated. Amenities often include slippers, tea/coffee making facilities, and toiletries. Some rooms have bathtubs. However, storage space can be limited, particularly in rooms for three people, with some having open shelving instead of a wardrobe.
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What are the bathroom facilities like at Florum Hotel?
12 August 2025
Bathrooms are generally described as small, simple, and efficient, but some could use updating. Issu...
Bathrooms are generally described as small, simple, and efficient, but some could use updating. Issues reported include poor drainage, uncomfortable toilet positioning, a lack of soap/shampoo, leaky shower curtains, and difficult-to-use fixtures. Some bathrooms are older, but generally clean.
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Is there air conditioning at Florum Hotel?
12 August 2025
No, air conditioning is not currently available in the rooms at Florum Hotel. Fans are provided, but...
No, air conditioning is not currently available in the rooms at Florum Hotel. Fans are provided, but some guests found them insufficient during warmer weather. Renovations are underway that may include AC in the future.
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How clean are the rooms at Florum Hotel?
12 August 2025
Feedback on cleanliness is mixed. Many guests found their rooms to be very clean and tidy, while oth...
Feedback on cleanliness is mixed. Many guests found their rooms to be very clean and tidy, while others reported issues like dirty bedding, unclean tea trays, dusty areas, dirty coffee cups, or needing to request cleaning in specific areas.
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Is Florum Hotel a noisy hotel?
12 August 2025
Some guests reported noise issues, particularly in rooms facing the street due to traffic and trams....
Some guests reported noise issues, particularly in rooms facing the street due to traffic and trams. Thin walls were also mentioned as a source of disturbance. However, others found the hotel quiet overall, with good soundproofing between rooms.
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Is Florum Hotel suitable for guests observing Jewish traditions?
12 August 2025
Yes, Florum Hotel is convenient for those keeping kosher or observing Shabbat. It is located near a...
Yes, Florum Hotel is convenient for those keeping kosher or observing Shabbat. It is located near a Chabad house and kosher restaurants and shops, and can provide a regular key instead of an electronic keycard and assist with the automatic door.
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Are there any missing amenities in the rooms?
12 August 2025
Some guests reported missing amenities such as a telephone, a trash can, or a working phone. Some al...
Some guests reported missing amenities such as a telephone, a trash can, or a working phone. Some also found the minibar did not cool sufficiently, and experienced issues with the sink not draining properly.
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What additional amenities are available upon request?
12 August 2025
Guests can request items like slippers, dental kits, hairdryers, and irons, and typically receive th...
Guests can request items like slippers, dental kits, hairdryers, and irons, and typically receive them quickly.
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Can I store my luggage at the hotel after check-out?
12 August 2025
Yes, the hotel allows guests to store their luggage for as long as needed after check-out, free of c...
Yes, the hotel allows guests to store their luggage for as long as needed after check-out, free of charge.
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What is the check-out time at Florum Hotel?
12 August 2025
Check-out time is 11:00 AM. Cleaning staff may come to the room around 10:40 AM to remind guests of...
Check-out time is 11:00 AM. Cleaning staff may come to the room around 10:40 AM to remind guests of check-out.
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Is Florum Hotel accessible for people with limited mobility?
12 August 2025
The hotel has a lift to access higher floors, but the elevator is described as small. It’s best to c...
The hotel has a lift to access higher floors, but the elevator is described as small. It’s best to contact the hotel directly to inquire about specific accessibility needs.
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What is the deposit policy at Florum Hotel?
12 August 2025
A 50 EUR deposit is typically required upon check-in, usually in cash, and serves as a guarantee, po...
A 50 EUR deposit is typically required upon check-in, usually in cash, and serves as a guarantee, potentially for the mini-fridge. This deposit is refundable upon check-out, but card refunds may not be immediate. It's recommended to have cash available or inquire about the refund process beforehand. The hotel may also request a credit card number as a form of insurance, though not all guests are charged.
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How is the cleanliness and room size at Florum Hotel?
12 August 2025
Guest experiences regarding cleanliness and room size are mixed. Many guests found the hotel and roo...
Guest experiences regarding cleanliness and room size are mixed. Many guests found the hotel and rooms to be clean, while others felt cleanliness was lacking. Similarly, some guests found the rooms spacious, while others considered them small.
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What bathroom amenities are available at Florum Hotel?
12 August 2025
Florum Hotel provides bathroom amenities including a hair dryer, shampoo, conditioner, and body loti...
Florum Hotel provides bathroom amenities including a hair dryer, shampoo, conditioner, and body lotion. However, bathrooms can be somewhat small, and while some rooms have bathtubs, not all are equipped with stoppers.
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Is there air conditioning or Wi-Fi at Florum Hotel?
12 August 2025
There is no air conditioning at Florum Hotel, but a fan is provided in each room. The Wi-Fi is repor...
There is no air conditioning at Florum Hotel, but a fan is provided in each room. The Wi-Fi is reported to work well.
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Is 24-hour check-in available at Florum Hotel?
12 August 2025
Yes, late check-in is possible at Florum Hotel as the reception desk is available 24 hours.