What is the location of the Vienna Marriott Hotel like?
12 August 2025
The Vienna Marriott Hotel consistently receives praise for its excellent and central location. It's...
The Vienna Marriott Hotel consistently receives praise for its excellent and central location. It's within walking distance of many attractions, including St. Stephen's Cathedral, the State Opera House, Stadtpark, and the “Golden Quarter.” It’s also conveniently located near public transportation options like trams, the U-Bahn (subway), and the CAT airport train station, as well as restaurants and shops.
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What is the breakfast like at the Vienna Marriott Hotel?
12 August 2025
Breakfast at the Vienna Marriott Hotel receives mixed, but generally positive, reviews. Many guests...
Breakfast at the Vienna Marriott Hotel receives mixed, but generally positive, reviews. Many guests describe it as rich, varied, delicious, and offering a wide selection, including options like omelets, pancakes, waffles, sparkling wine, and gluten-free items. However, it can get crowded, especially on weekends and during peak hours, and some guests have noted that the selection can be repetitive or that coffee quality is inconsistent. Some have also mentioned a lack of lactose-free options.
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How would you describe the staff at the Vienna Marriott Hotel?
12 August 2025
The staff at the Vienna Marriott Hotel are consistently praised for being friendly, helpful, polite,...
The staff at the Vienna Marriott Hotel are consistently praised for being friendly, helpful, polite, and professional. Many guests highlight exceptional service from the concierge and front desk staff, with some staff members being specifically named for going above and beyond to assist guests. However, a significant number of guests have also reported negative experiences with staff, particularly at reception, describing them as unfriendly, unhelpful, or lacking in customer service skills.
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What is the general condition and cleanliness of the rooms at the Vienna Marriott Hotel?
12 August 2025
Room conditions are mixed. While many guests find the rooms spacious, comfortable, and clean, others...
Room conditions are mixed. While many guests find the rooms spacious, comfortable, and clean, others describe them as underwhelming, dated, and a bit small, especially for families. Common complaints include outdated furniture, small bathrooms, a lack of bathtubs, and poor soundproofing. Cleanliness also receives mixed reviews, with some guests reporting spotless rooms while others mention minor issues like unclean bathrooms, missing amenities, or items left behind by previous guests.
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What facilities does the Vienna Marriott Hotel offer?
12 August 2025
The Vienna Marriott Hotel offers a gym, a small indoor pool, a spa, and several dining options inclu...
The Vienna Marriott Hotel offers a gym, a small indoor pool, a spa, and several dining options including a restaurant, bar, and café. The gym is described as small and sometimes overcrowded, while the pool is also relatively small and can be noisy, especially with children. The spa is considered basic and could benefit from upgrades. There is also a Club Lounge, which was closed for refurbishment during some reviews, with guests receiving vouchers for use in other hotel restaurants.
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What issues have guests reported regarding check-in, room assignments, and billing at the Vienna Marriott Hotel?
12 August 2025
Guests have reported several issues related to check-in, room assignments, and billing. Check-in can...
Guests have reported several issues related to check-in, room assignments, and billing. Check-in can be crowded and disorganized, with long wait times. Some guests have been assigned rooms that don't match their booking (e.g., incorrect bed type, smaller room). Billing issues include incorrect charges, double charges, large pre-authorizations on credit cards, and delays in receiving refunds. A significant deposit (ranging from 50% to 150% of the room price) is often required upon arrival, which can limit available funds on a credit card.
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What issues have guests experienced with technology and connectivity at the Vienna Marriott Hotel?
12 August 2025
Guests have reported issues with both Wi-Fi and room amenities. The Wi-Fi connection is often descri...
Guests have reported issues with both Wi-Fi and room amenities. The Wi-Fi connection is often described as poor, unreliable, or requiring payment for a better connection. Some guests have also experienced issues with air conditioning (not working or being ineffective), mini-bars being locked unexpectedly, and coffee machines not working or being missing from the room.
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What issues have guests reported regarding safety and security at the Vienna Marriott Hotel?
12 August 2025
Several guests reported items being stolen from their rooms (glasses, scarves, a phone) and experien...
Several guests reported items being stolen from their rooms (glasses, scarves, a phone) and experienced difficulties getting assistance from hotel staff. Some guests also reported issues with the mini-bar being automatically charged for items removed, even if they were just moved.
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Is the Vienna Marriott Hotel suitable for families?
12 August 2025
The Vienna Marriott Hotel can accommodate families, and some guests have successfully booked connect...
The Vienna Marriott Hotel can accommodate families, and some guests have successfully booked connecting rooms. However, it lacks dedicated children’s facilities like a kids' club, and some reviewers have noted that it isn't particularly welcoming to children. The pool is a popular amenity for families, but can get crowded.
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Are there any ongoing issues or renovations at the Vienna Marriott Hotel?
12 August 2025
Guests have reported ongoing construction work and renovations, sometimes starting early in the morn...
Guests have reported ongoing construction work and renovations, sometimes starting early in the morning, causing noise disturbances. The Club Lounge was also closed for refurbishment during some reviews. Some guests felt the hotel should have provided advance warning of these issues.
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What is the parking situation at the Vienna Marriott Hotel?
12 August 2025
Parking is available in a public garage connected to the hotel, but it comes at a cost of around €24...
Parking is available in a public garage connected to the hotel, but it comes at a cost of around €24 per day. Spaces can be limited, and the garage is narrow. It is discounted for hotel guests. There are no electric vehicle charging stations available.
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