What is the location of Grand Hotel Wien like?
12 August 2025
Grand Hotel Wien consistently receives praise for its excellent, central location. It's within walki...
Grand Hotel Wien consistently receives praise for its excellent, central location. It's within walking distance of many of Vienna’s main attractions, including the Vienna Opera, museums (Kunst Historisches Museum, Albertina), shopping areas, and restaurants. It also offers convenient access to public transportation (tram and U-Bahn) and is often located near a shopping center with a supermarket.
...
Show more
What is the general condition of the rooms at Grand Hotel Wien?
12 August 2025
Rooms are generally spacious and comfortably furnished, but many guests feel the hotel and rooms are...
Rooms are generally spacious and comfortably furnished, but many guests feel the hotel and rooms are starting to look tired and could benefit from refurbishment. While some find them clean and well-equipped, others describe them as dated, with worn furniture and outdated décor. Mattress comfort is inconsistent, with some finding them too soft or too hard. Some rooms may be smaller than depicted online.
...
Show more
How would you describe the staff at Grand Hotel Wien?
12 August 2025
Experiences with the staff are mixed, but generally positive. Many guests report friendly, helpful,...
Experiences with the staff are mixed, but generally positive. Many guests report friendly, helpful, and attentive staff, particularly the bellhops, breakfast staff, concierge, and reception. However, a significant number of reviewers describe staff as rude, unhelpful, or lacking in attentiveness, especially at reception and in restaurants. Some felt staff were dismissive of requests.
...
Show more
Are there issues with the air conditioning/heating at Grand Hotel Wien?
12 August 2025
Several guests have reported issues with the air conditioning, including it not working properly, be...
Several guests have reported issues with the air conditioning, including it not working properly, being ineffective, too noisy, or not adjustable. Some reported being unable to control the temperature, resulting in uncomfortable sleeping conditions. Others experienced issues with the heating, finding rooms too warm even with the AC on.
...
Show more
What is the breakfast like at Grand Hotel Wien?
12 August 2025
Breakfast receives largely positive feedback, described as excellent, luxurious, and offering a wide...
Breakfast receives largely positive feedback, described as excellent, luxurious, and offering a wide variety of options, including a buffet, à la carte menu items (like made-to-order eggs), fresh juices, and sparkling wine. However, some guests find it expensive, crowded, or with a limited cheese selection.
...
Show more
What about deposits and potential extra charges at Grand Hotel Wien?
12 August 2025
The hotel requests a substantial deposit (ranging from 100-500 Euros) upon arrival, which caused con...
The hotel requests a substantial deposit (ranging from 100-500 Euros) upon arrival, which caused concern for some guests. There have been reports of delays in receiving the deposit refund. Guests have also been surprised by charges for items like mini-bar usage, alcohol at breakfast, Wi-Fi usage beyond a data limit, and potential overcharges for taxi services. Some experienced attempts to charge them for breakfast that was included in their rate.
...
Show more
What is the cleanliness like at Grand Hotel Wien?
12 August 2025
Feedback on cleanliness is mixed. While many guests found the hotel and their rooms clean and well-m...
Feedback on cleanliness is mixed. While many guests found the hotel and their rooms clean and well-maintained, others reported issues like dusty rooms, dirty carpets, unclean bathrooms, stained carpets, spots on glassware, hair on the bed, and infrequent room servicing.
...
Show more
What are the bathrooms like at Grand Hotel Wien?
12 August 2025
Bathrooms are generally described as spacious, clean, and well-equipped, often featuring gold fixtur...
Bathrooms are generally described as spacious, clean, and well-equipped, often featuring gold fixtures, a great shower, and a bathtub. However, some guests reported plumbing issues (broken shower handles, drainage problems, difficulty accessing the bath), hot water issues (scalding or no hot water), and one noted a poorly closing bathroom door.
...
Show more
What is the TV and Wi-Fi situation at Grand Hotel Wien?
12 August 2025
The TV channel selection is limited, with a large proportion of channels being Arabic and only a few...
The TV channel selection is limited, with a large proportion of channels being Arabic and only a few English-language channels available. Some guests experienced issues with the TV not working properly or having poor reception. Wi-Fi is available, but there may be a data limit and extra charges for exceeding it. Some guests reported weak Wi-Fi signals in their rooms.
...
Show more
What is the noise level like at Grand Hotel Wien?
12 August 2025
The hotel is generally described as quiet and well-soundproofed, despite its central location. Howev...
The hotel is generally described as quiet and well-soundproofed, despite its central location. However, some guests reported noise issues, including constant running water sounds, noise from nearby housekeeping rooms, and, in one case, noise from a restaurant above their room.
...
Show more
What are the dining options at Grand Hotel Wien?
12 August 2025
The hotel has several dining options, including a highly-rated restaurant on the 7th floor with live...
The hotel has several dining options, including a highly-rated restaurant on the 7th floor with live music and excellent food, and a Japanese restaurant (though availability may vary). A bar offers food, but service stops at 10pm. Some guests found the dinner menu limited and experienced unexpected charges for tasters.
...
Show more
What facilities are available at Grand Hotel Wien?
12 August 2025
The hotel has a spa area (sauna, steam room – reservations required), a gym/fitness center, and vale...
The hotel has a spa area (sauna, steam room – reservations required), a gym/fitness center, and valet parking. However, the spa does not have a pool or jacuzzi. Some facilities, like a bar, may be temporarily closed.
...
Show more
Are there any issues with room assignments or security at Grand Hotel Wien?
12 August 2025
Some guests reported being initially assigned rooms different from what they booked and having to ar...
Some guests reported being initially assigned rooms different from what they booked and having to argue to get the correct room. There were also concerns about security, as elevators do not always require a room key to operate.
...
Show more
What about amenities in the rooms at Grand Hotel Wien?
12 August 2025
Rooms are equipped with a mini-bar, climate control, underfloor heating in the bathroom, a trouser p...
Rooms are equipped with a mini-bar, climate control, underfloor heating in the bathroom, a trouser press, a TV, and tea/coffee making facilities. Bathrobes and slippers are also provided. However, some guests noted a lack of coffee machines, enough power outlets, or USB ports.
...
Show more