About: The Ritz-Carlton, Vienna
What is the check-in/check-out process like at The Ritz-Carlton, Vienna?
12 August 2025
Guests have reported that check-in can be slow, sometimes involving delays of several hours before r...
Guests have reported that check-in can be slow, sometimes involving delays of several hours before rooms are ready due to cleaning. Check-out can also be slow and may involve confusion with billing or blocked amounts on accounts. Early check-in and late check-out are sometimes possible, but not guaranteed.
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What is the breakfast experience like at The Ritz-Carlton, Vienna?
12 August 2025
Breakfast receives largely positive reviews, with many guests describing it as amazing, divine, and...
Breakfast receives largely positive reviews, with many guests describing it as amazing, divine, and high quality. It's a generous buffet with both buffet and à la carte options. However, some past experiences included slow service during peak times, limited variety (especially fruit), and a higher cost if not included in the room rate. Some guests also noted a wait for coffee service.
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What is the general condition and style of the hotel and rooms?
12 August 2025
Opinions vary. While many find the rooms comfortable, spacious, and well-appointed with comfortable...
Opinions vary. While many find the rooms comfortable, spacious, and well-appointed with comfortable beds and large bathrooms, some feel the hotel and rooms are outdated, not living up to Ritz-Carlton standards, and in need of modernization. Some describe the décor as being from the 90s, carpets as old, and bathrooms as showing their age. Rooms can also be dark or small, and some may not have a view.
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How would guests describe the staff at The Ritz-Carlton, Vienna?
12 August 2025
The staff are overwhelmingly praised as exceptional, friendly, helpful, professional, and attentive....
The staff are overwhelmingly praised as exceptional, friendly, helpful, professional, and attentive. Many guests highlight their willingness to go above and beyond, providing proactive service and personalized assistance. The concierge team, in particular, receives frequent praise for bookings and recommendations.
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What are the spa and pool facilities like?
12 August 2025
The hotel features a spa with an indoor pool, steam bath, and sauna. The pool is generally enjoyed,...
The hotel features a spa with an indoor pool, steam bath, and sauna. The pool is generally enjoyed, though some wish it was warmer and have reported temporary closures. The sauna and steam room are separated by gender. Some guests have noted overcrowding in the steam room and issues with dirty towels.
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What issues have guests reported regarding cleanliness?
12 August 2025
Feedback on cleanliness is mixed. While many guests find the hotel very clean, others have reported...
Feedback on cleanliness is mixed. While many guests find the hotel very clean, others have reported unclean bathrooms, dirty carpets, a lack of trash bags in rooms, concerns about bathroom sterilization, and inconsistent housekeeping. Some have also noted dirty towels in the spa area.
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What issues have guests experienced with billing and payments?
12 August 2025
Several guests have reported problems with excessive or unclear holds on their credit cards, delays...
Several guests have reported problems with excessive or unclear holds on their credit cards, delays in receiving refunds for pre-authorizations, and discrepancies on their bills (e.g., charges reappearing after being waived). Clear communication about inclusions at check-in is recommended.
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What is the noise level like at the hotel?
12 August 2025
Some guests have experienced noise disturbances from various sources, including loud extractor fans,...
Some guests have experienced noise disturbances from various sources, including loud extractor fans, noise from neighboring rooms, sounds from the corridor, the rooftop bar late into the night, and around the swimming pool area.
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What is the parking situation at The Ritz-Carlton, Vienna?
12 August 2025
The hotel does not have its own garage, and parking fees are not included in the room rate.
What is the location of The Ritz-Carlton, Vienna like?
12 August 2025
The location is excellent and very central, within walking distance of many attractions, shops, rest...
The location is excellent and very central, within walking distance of many attractions, shops, restaurants, and theaters in Vienna’s historic center. It’s also conveniently located near public transportation.
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Have there been any reports of theft or security issues?
12 August 2025
One guest reported that sunglasses were stolen from their car while the car key was held by the hote...
One guest reported that sunglasses were stolen from their car while the car key was held by the hotel bell service, and they did not receive compensation.
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Is air conditioning reliable and functional?
12 August 2025
Guests have reported issues with the air conditioning, including it not cooling effectively, being v...
Guests have reported issues with the air conditioning, including it not cooling effectively, being very noisy, or, in some cases, only being able to heat the room. Technicians may not be available after certain hours.
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What is the Wi-Fi experience like?
12 August 2025
Some guests have experienced issues with the Wi-Fi disconnecting, particularly in the bedroom area.
Are guests always given the room type they booked?
12 August 2025
Some guests have reported not receiving the room type they booked (e.g., a room with a balcony or a...
Some guests have reported not receiving the room type they booked (e.g., a room with a balcony or a specific view).
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Is the hotel accessible for guests with disabilities?
12 August 2025
Some guests have mentioned that the hotel isn’t very disability-friendly due to many steps between l...
Some guests have mentioned that the hotel isn’t very disability-friendly due to many steps between locations.
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What is the quality of room service?
12 August 2025
Several guests reported issues with room service, including it not arriving at all, limited menu opt...
Several guests reported issues with room service, including it not arriving at all, limited menu options, and being charged for in-room breakfast even when it was included in the rate. Some also noted the Caesar salad portion was small.
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What is the atmosphere of the hotel?
12 August 2025
Guests describe the atmosphere as relaxed, elegant, and luxurious, though some felt it didn’t quite...
Guests describe the atmosphere as relaxed, elegant, and luxurious, though some felt it didn’t quite meet the standards of other Ritz-Carlton hotels.
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What amenities are provided in the rooms?
12 August 2025
Rooms are well-stocked with complimentary water, coffee, tea, and chocolate.
Is there a club lounge available?
12 August 2025
Yes, the club lounge is available and described as comfortable and welcoming, offering a pleasant at...
Yes, the club lounge is available and described as comfortable and welcoming, offering a pleasant atmosphere for breakfast, coffee, or evening drinks. It is also convenient for families with young children.
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What is the dining experience like at the restaurants?
12 August 2025
The restaurants received high praise, particularly the Dstrikt steak restaurant and the Sicilian res...
The restaurants received high praise, particularly the Dstrikt steak restaurant and the Sicilian restaurant (Pastamara).
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Is the rooftop bar worth visiting?
12 August 2025
The rooftop bar is lovely, but it closes early and the pod seating area can close an hour before the...
The rooftop bar is lovely, but it closes early and the pod seating area can close an hour before the bar itself.
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Is the hotel family-friendly?
12 August 2025
Yes, the hotel is considered family-friendly. Staff were noted as being particularly helpful and acc...
Yes, the hotel is considered family-friendly. Staff were noted as being particularly helpful and accommodating to children, greeting them by name and offering special touches like scavenger hunts.
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What is the quality of service like at the hotel, particularly at the bar?
12 August 2025
Guest experiences with service varied. While some found the bar staff exceptional, others described...
Guest experiences with service varied. While some found the bar staff exceptional, others described the service as unfriendly or mediocre. Overall, the hotel is willing to assist with guest needs, as demonstrated by their assistance in returning a lost jacket to a guest's home.
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Are there any additional costs I should be aware of during my stay?
12 August 2025
Yes, there are extra charges for certain amenities. Breakfast in the main restaurant costs €35 per p...
Yes, there are extra charges for certain amenities. Breakfast in the main restaurant costs €35 per person per night, and garage parking is available for €65 per night. Some guests have experienced initial double-charging for breakfast, but these issues were resolved.
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What is the general ambiance and cleanliness of the hotel?
12 August 2025
The hotel generally offers a calming and relaxing atmosphere with a pleasant scent throughout. Most...
The hotel generally offers a calming and relaxing atmosphere with a pleasant scent throughout. Most guests found the hotel very clean and neat, although a few reported minor cleanliness issues, such as a dusty mirror.
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