About: Mercure Grand Jebel Hafeet
What is the location of Mercure Grand Jebel Hafeet like?
12 August 2025
The hotel is situated on top of Jebel Hafeet mountain, offering spectacular views of Al Ain and the...
The hotel is situated on top of Jebel Hafeet mountain, offering spectacular views of Al Ain and the surrounding desert. It's praised for its peaceful and relaxing atmosphere, making it a great escape. However, it is isolated and requires a drive to reach Al Ain city, and transportation can be difficult to arrange, especially late at night. It is easily accessible even without a large vehicle.
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What are the rooms like at Mercure Grand Jebel Hafeet?
12 August 2025
Rooms are generally large and well-lit, often with balconies offering amazing views. However, the ho...
Rooms are generally large and well-lit, often with balconies offering amazing views. However, the hotel is dated and in need of renovation, with reports of small rooms, dated furniture and TVs, and maintenance issues such as defective appliances (mini-fridges, AC controls), leaky water, and broken furniture. Cleanliness can also be inconsistent, with some guests reporting dust or dirty towels.
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What is the food and beverage situation at Mercure Grand Jebel Hafeet?
12 August 2025
Opinions on the food are mixed. While some find it reasonably priced and of good quality, many other...
Opinions on the food are mixed. While some find it reasonably priced and of good quality, many others consider it expensive with limited options, particularly for vegetarians and those seeking Continental cuisine (breakfast leans towards Indian). Dinner options are often described as limited and not worth the price. Beverage options are also limited. The breakfast buffet could be improved according to some guests.
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How would you describe the staff at Mercure Grand Jebel Hafeet?
12 August 2025
Reviews regarding the staff are varied. Many guests praise the staff as friendly, helpful, and accom...
Reviews regarding the staff are varied. Many guests praise the staff as friendly, helpful, and accommodating, with positive experiences at reception and with the concierge. However, some reviewers report issues with unhelpful or unfriendly front desk staff, slow response times, and inconsistent service.
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Is Mercure Grand Jebel Hafeet a good option for families?
12 August 2025
Yes, it is generally considered a good option for families. The hotel offers facilities for children...
Yes, it is generally considered a good option for families. The hotel offers facilities for children, including multiple pools with water slides (for both adults and children), a playground, mini golf, and additional paid facilities. Many reviewers specifically enjoyed the pool area with their kids.
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What is the overall cleanliness of Mercure Grand Jebel Hafeet?
12 August 2025
Feedback on cleanliness is mixed. While some guests find the hotel clean, others report issues with...
Feedback on cleanliness is mixed. While some guests find the hotel clean, others report issues with cleanliness in rooms (dust, dirty towels) and public areas (food left in hallways, dirty restrooms, unclean pool areas). Bathroom cleanliness, specifically washbasins, has also been mentioned.
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What facilities are available at Mercure Grand Jebel Hafeet?
12 August 2025
The hotel offers a range of facilities including a swimming pool with water slides, mini golf, table...
The hotel offers a range of facilities including a swimming pool with water slides, mini golf, table tennis, billiards, a spa, and a restaurant. Complimentary golf is also available. However, some facilities may be closed for maintenance or require an additional payment. Renovations, including the addition of a playground, have been ongoing.
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Are there any potential disturbances or issues with noise at Mercure Grand Jebel Hafeet?
12 August 2025
Some guests have reported noise disturbances, including loud music playing late into the night and d...
Some guests have reported noise disturbances, including loud music playing late into the night and doors slamming shut due to a lack of door brackets.
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What is the check-in/check-out process like at Mercure Grand Jebel Hafeet?
12 August 2025
Some guests have experienced long waiting times during check-in, even when the front desk isn't busy...
Some guests have experienced long waiting times during check-in, even when the front desk isn't busy. Check-out time is 12:00 PM, which some guests find inconvenient.
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Can special requests be accommodated at Mercure Grand Jebel Hafeet?
12 August 2025
You can request room decoration for special occasions like birthdays, but it may come at an addition...
You can request room decoration for special occasions like birthdays, but it may come at an additional charge and isn’t always guaranteed. It’s best to confirm details with the hotel in advance.
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What is the general atmosphere at Mercure Grand Jebel Hafeet?
12 August 2025
The hotel is generally described as calm, relaxing, and peaceful, offering a good escape from the ci...
The hotel is generally described as calm, relaxing, and peaceful, offering a good escape from the city and a chance to enjoy the scenery.
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Is Mercure Grand Jebel Hafeet good value for money?
12 August 2025
Many guests feel the hotel offers good value for money, especially considering its location and view...
Many guests feel the hotel offers good value for money, especially considering its location and views. However, some believe the price could be better, particularly given the age of the property and the maintenance issues reported.
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What amenities are provided in the rooms?
12 August 2025
Some guests have reported missing toiletries (toothbrush, toothpaste, slippers) in their rooms, but...
Some guests have reported missing toiletries (toothbrush, toothpaste, slippers) in their rooms, but these can usually be requested from the hotel. Some rooms may have issues with working fridges or loose/sparking electrical sockets.
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