Is Aloft Al Ain a good hotel for families?
12 August 2025
Aloft Al Ain may not be ideal for families. Guests have expressed concerns about noise levels, disru...
Aloft Al Ain may not be ideal for families. Guests have expressed concerns about noise levels, disruptive behavior from other guests (particularly around the pool and in public areas), and a lack of security. Some reviewers specifically mentioned harassment and an unsafe environment, and the pool may not be suitable for children, especially after 7 PM.
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What are the common noise complaints at Aloft Al Ain?
12 August 2025
Noise is a significant and frequently reported issue at Aloft Al Ain. The rooftop bar/nightclub is o...
Noise is a significant and frequently reported issue at Aloft Al Ain. The rooftop bar/nightclub is often very loud, sometimes continuing into the early hours of the morning. Guests also report noise from nearby establishments, events, football fans, and thin walls allowing sound to travel easily. Some rooms facing the main entrance are affected by traffic noise.
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What is the parking situation at Aloft Al Ain?
12 August 2025
Parking at Aloft Al Ain can be difficult. There is no valet service, and spaces are limited. Parking...
Parking at Aloft Al Ain can be difficult. There is no valet service, and spaces are limited. Parking is often located in a separate building, requiring a walk to the hotel entrance, and may be disrupted by construction. Priority is sometimes given to bar visitors.
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How consistent is the cleanliness at Aloft Al Ain?
12 August 2025
Cleanliness reviews are mixed. While some guests found the hotel clean and tidy, others reported dir...
Cleanliness reviews are mixed. While some guests found the hotel clean and tidy, others reported dirty rooms, stained bedding, unclean bathrooms, dustiness, old carpets, and even instances of cockroaches. Reports of a bad smell in some rooms and missing housekeeping items (towels, slippers) also exist.
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What is the quality of service like at Aloft Al Ain?
12 August 2025
Service quality is inconsistent. Many guests praise the staff as friendly, helpful, and accommodatin...
Service quality is inconsistent. Many guests praise the staff as friendly, helpful, and accommodating, particularly at reception and the pool. However, others describe the service as slow, unresponsive, and unhelpful, especially in the restaurant. Some guests experienced difficulty reaching reception by phone.
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What issues have guests experienced with room service and amenities?
12 August 2025
Room service is frequently described as slow and unreliable, with long wait times for simple request...
Room service is frequently described as slow and unreliable, with long wait times for simple requests and instances of incorrect orders. Guests have also reported issues with room amenities, including malfunctioning air conditioning, broken fixtures, a lack of basic toiletries, non-functioning appliances (mini-fridges, TVs), and rooms not being ready at check-in. Some rooms may lack essential items like tables or sofas.
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What are the check-in and check-out experiences like at Aloft Al Ain?
12 August 2025
Check-in can be problematic, with reports of long waits due to disturbances in the lobby and potenti...
Check-in can be problematic, with reports of long waits due to disturbances in the lobby and potential issues with billing. Some guests were charged for nights they didn't stay, and experiences with early check-in and check-out times vary. Some guests experienced inflexibility with check-out, even for short extensions.
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What are the dining options and food quality like at Aloft Al Ain?
12 August 2025
Dining options receive mixed reviews. The breakfast buffet is generally well-received, but some find...
Dining options receive mixed reviews. The breakfast buffet is generally well-received, but some find it lacks variety. The dinner menu is often described as lacking variety, and food quality is sometimes considered mediocre or cold. Room service is slow and unreliable. The rooftop bar is popular but can be crowded with shisha smokers.
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What is the location of Aloft Al Ain like?
12 August 2025
The location is considered good and central, close to restaurants, cafes, Al Jimi Mall, and Hazza bi...
The location is considered good and central, close to restaurants, cafes, Al Jimi Mall, and Hazza bin Zayed Stadium. It's convenient for events at the stadium but can be busy during matches. Some guests found it difficult to find initially due to unclear signage and inaccurate GPS directions.
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What are the rooms at Aloft Al Ain generally like?
12 August 2025
Rooms are generally described as spacious, modern, and comfortable, with large beds. However, some g...
Rooms are generally described as spacious, modern, and comfortable, with large beds. However, some guests found the rooms poorly lit, the decor unappealing, or the mattresses uncomfortable. Some rooms may be small or lack natural light.
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Are there any billing or reservation issues guests should be aware of?
12 August 2025
Guests have reported issues with billing, including being charged before check-in despite booking co...
Guests have reported issues with billing, including being charged before check-in despite booking conditions, difficulties with refunds for cancelled reservations, and unexpected charges added to bills. Some guests also experienced issues with reservations not correctly reflecting meal inclusions.
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Is the Wi-Fi reliable at Aloft Al Ain?
12 August 2025
Some guests experienced issues with the Wi-Fi connection, including long periods without access and...
Some guests experienced issues with the Wi-Fi connection, including long periods without access and difficulty logging in.
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Are there any security or privacy concerns at Aloft Al Ain?
12 August 2025
One guest reported a concerning incident where a staff member entered their room without knocking, a...
One guest reported a concerning incident where a staff member entered their room without knocking, and another reported an unauthorized charge to their account, raising concerns about security and privacy.
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How is the breakfast at Aloft Al Ain?
12 August 2025
Breakfast receives mixed reviews. Some guests found it to be rich, delicious, and with a good variet...
Breakfast receives mixed reviews. Some guests found it to be rich, delicious, and with a good variety, including Arabic options. Others found it to be just okay, or that the selection was limited after a couple of days.
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How is the cleanliness at Aloft Al Ain?
12 August 2025
Feedback on cleanliness is mixed. Many guests found the hotel and rooms very clean and well-maintain...
Feedback on cleanliness is mixed. Many guests found the hotel and rooms very clean and well-maintained, while others mentioned issues with cleanliness in rooms or hallways. Some specifically noted cleanliness wasn't up to par.
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How would you describe the staff at Aloft Al Ain?
12 August 2025
The staff consistently receives positive feedback, particularly at reception, for being friendly, he...
The staff consistently receives positive feedback, particularly at reception, for being friendly, helpful, accommodating, and professional. Reviewers frequently mention staff members like Alaa, Karim, Ahmed Jamal, and others. However, some guests reported issues with uncooperative staff when reporting lost belongings, a lack of assistance with parking, or impoliteness at the pool.
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Are there any noise issues at Aloft Al Ain?
12 August 2025
Several reviewers mentioned noise issues. This includes loud music from the bar or a nightclub, espe...
Several reviewers mentioned noise issues. This includes loud music from the bar or a nightclub, especially on Tuesdays due to discos and late-night parties, noise from events at the stadium, and noise from neighboring rooms.
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What are the parking facilities like at Aloft Al Ain?
12 August 2025
Parking can be a challenge. While there is parking available, it can be difficult to find a space, e...
Parking can be a challenge. While there is parking available, it can be difficult to find a space, especially during events at the stadium. The parking is not exclusively for hotel guests and can be a bit of a walk from the hotel entrance. There is a lack of valet parking, and some levels require using stairs to access the hotel.
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What facilities are available at Aloft Al Ain?
12 August 2025
The hotel features a rooftop infinity pool and bar, which many guests enjoyed, though some noted the...
The hotel features a rooftop infinity pool and bar, which many guests enjoyed, though some noted the pool is small and not very deep. There is also a gym available.
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Are there any issues with the bathrooms in the rooms?
12 August 2025
Some guests reported issues with the bathrooms, including weak water pressure in the shower, difficu...
Some guests reported issues with the bathrooms, including weak water pressure in the shower, difficulty controlling the water temperature, and a lack of a lock on the bathroom door. One reviewer mentioned a fixed showerhead.
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Can I connect my own devices to the TV in the room?
12 August 2025
Yes, some reviewers specifically mentioned being able to connect to Netflix and YouTube through the...
Yes, some reviewers specifically mentioned being able to connect to Netflix and YouTube through the TV.
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What is the quality and speed of room service?
12 August 2025
Room service is generally fast, but some reviewers noted issues with the quality of the food.
Is Aloft Al Ain suitable for families?
12 August 2025
Yes, the hotel is described as family-friendly. Some reviewers mentioned requesting extra beds for c...
Yes, the hotel is described as family-friendly. Some reviewers mentioned requesting extra beds for children, and the infinity pool was particularly popular with children.
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How is the check-in/check-out process at Aloft Al Ain?
12 August 2025
Check-in and check-out are generally described as quick and efficient, though some reviewers experie...
Check-in and check-out are generally described as quick and efficient, though some reviewers experienced delays. Some guests even received extra time at check-out without being charged.
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Have there been any reports of unauthorized room entry?
12 August 2025
One reviewer reported an instance of housekeeping entering their room and opening the windows while...
One reviewer reported an instance of housekeeping entering their room and opening the windows while they were out, without prior notice or request.
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How would you describe the rooms at Aloft Al Ain?
12 August 2025
Rooms are generally described as spacious and many guests found them clean and well-equipped. Some g...
Rooms are generally described as spacious and many guests found them clean and well-equipped. Some guests received complimentary amenities like toothbrushes and razors. However, there was some mixed feedback regarding cleanliness.
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Is Arabic spoken at Aloft Al Ain?
12 August 2025
Some guests noted a lack of Arabic as a primary language spoken at the hotel, which was disappointin...
Some guests noted a lack of Arabic as a primary language spoken at the hotel, which was disappointing for some visitors.
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What amenities are available near Aloft Al Ain?
12 August 2025
There are shops, restaurants, and cafes located nearby, making it easy to find food and other necess...
There are shops, restaurants, and cafes located nearby, making it easy to find food and other necessities.
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What did guests say about temperature control in the rooms?
12 August 2025
Some guests mentioned being able to set the air conditioning to a specific temperature, like 20 degr...
Some guests mentioned being able to set the air conditioning to a specific temperature, like 20 degrees Celsius.
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Have there been any issues with room assignments?
12 August 2025
One guest reported being assigned a room with twin beds when they had booked a room with a double be...
One guest reported being assigned a room with twin beds when they had booked a room with a double bed.
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Is breakfast included in the room rate?
12 August 2025
Some guests wished breakfast was included in the room rate, as it is at other hotels.
What did guests say about the pool's cleanliness?
12 August 2025
The infinity pool is very popular and enjoyed by guests. However, some guests felt the pool wasn’t a...
The infinity pool is very popular and enjoyed by guests. However, some guests felt the pool wasn’t as clean as it should be.
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Are smoking rooms available at Aloft Al Ain?
12 August 2025
Some guests mentioned a lack of available smoking rooms.
What did guests say about the value for money at Aloft Al Ain?
12 August 2025
Some guests found the prices to be high, especially for a one-night stay.