About: Al Massa Plus Hotel
What is the overall cleanliness of Al Massa Plus Hotel?
12 August 2025
Guest feedback on cleanliness is mixed. Many guests have reported issues with dirty rooms, bathrooms...
Guest feedback on cleanliness is mixed. Many guests have reported issues with dirty rooms, bathrooms, stained bedding, and even the presence of cockroaches. However, some guests have found the rooms acceptable or even clean and spacious. Cleanliness appears to be inconsistent.
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What is the condition of the rooms and furniture at Al Massa Plus Hotel?
12 August 2025
The majority of guests find the furniture to be old, damaged, and in poor condition, with reports of...
The majority of guests find the furniture to be old, damaged, and in poor condition, with reports of broken items, mold, and worn-out mattresses. Rooms often have issues such as non-working air conditioning, broken windows, malfunctioning lights, and keycard problems. Some rooms may smell of cigarette smoke.
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Are basic amenities provided in the rooms at Al Massa Plus Hotel?
12 August 2025
Amenities are inconsistent. Towels are frequently not provided initially and must be requested, some...
Amenities are inconsistent. Towels are frequently not provided initially and must be requested, sometimes receiving disposable or paper towels instead. Tea/coffee making facilities (kettle, tea, coffee, cups) are generally not available and require requesting. Refrigerators (mini-bars) are often missing, and working televisions with remote controls are not guaranteed. Limited power outlets are also reported.
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How is the staff at Al Massa Plus Hotel?
12 August 2025
Experiences with the staff are varied. While some guests found the front desk staff helpful, accommo...
Experiences with the staff are varied. While some guests found the front desk staff helpful, accommodating, polite, and efficient, many others reported rude, unhelpful, or unresponsive staff, particularly when requesting assistance with issues. Some reviewers specifically praised the reception staff.
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What is the Wi-Fi situation at Al Massa Plus Hotel?
12 August 2025
Wi-Fi connectivity is inconsistent. Some guests report a strong and reliable signal, while others ex...
Wi-Fi connectivity is inconsistent. Some guests report a strong and reliable signal, while others experience poor or non-existent connectivity.
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What is the noise level like at Al Massa Plus Hotel?
12 August 2025
Reports on noise levels are conflicting. Some guests found the hotel quiet and peaceful, while other...
Reports on noise levels are conflicting. Some guests found the hotel quiet and peaceful, while others complained about loud noises from outside, plumbing, and other guests, sometimes late at night.
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Is Al Massa Plus Hotel suitable for families?
12 August 2025
Opinions on suitability for families are divided. Some guests found it appropriate for families seek...
Opinions on suitability for families are divided. Some guests found it appropriate for families seeking a quiet place, while others felt it was unsuitable due to concerns about cleanliness, safety, and the overall atmosphere, or the presence of certain clientele.
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What is the location of Al Massa Plus Hotel like?
12 August 2025
The location is generally considered good, being close to supermarkets, markets (like Jimi Market),...
The location is generally considered good, being close to supermarkets, markets (like Jimi Market), Al Massa Mall, Al Jimi area attractions, government offices, and hospitals. It’s described as being in a nice, safe area with good walkability and available parking, though some found it difficult to navigate to.
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What is the condition of the bathrooms at Al Massa Plus Hotel?
12 August 2025
The bathrooms consistently receive negative feedback. Guests describe them as dirty, old, poorly mai...
The bathrooms consistently receive negative feedback. Guests describe them as dirty, old, poorly maintained, with issues like leaking water, rust, unpleasant smells, and a lack of toiletries like toothbrushes and toothpaste. Some bathrooms also lack clothes hooks.
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Is there food service available at Al Massa Plus Hotel?
12 August 2025
There is no bar or restaurant on site. While a menu is available, some items are frequently unavaila...
There is no bar or restaurant on site. While a menu is available, some items are frequently unavailable, such as mixed grill and seafood. Breakfast is not automatically included and must be added, with the Arabic breakfast costing 25 dirhams.
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Are housekeeping services reliable at Al Massa Plus Hotel?
12 August 2025
Several guests reported that their rooms were not cleaned daily and that they had to specifically re...
Several guests reported that their rooms were not cleaned daily and that they had to specifically request housekeeping services.
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Are there any security concerns at Al Massa Plus Hotel?
12 August 2025
One guest reported concerns about security, mentioning the possibility of unwanted visitors and a la...
One guest reported concerns about security, mentioning the possibility of unwanted visitors and a lack of door locks. Others alluded to the hotel attracting a certain clientele.
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